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Follow these steps:

  1. Navigate to WORKSPACES, WORKSPACES> Knowledge Management.
  2. Click Actions, and then click Create New.
  3. Enter the information about your outage or news. Using the Rich Text editor, you can specify the cause, symptom, and resolution for the outage or news.
  4. Select News or Outage in the Article Category field, as required.
  5. Add other necessary information and click Save.
  6. Click Actions, Submit for Approval.
    Note: You are required to approve the article to make it available to users.

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To view the list of announcements, navigate to WORKSPACES, WORKSPACES> Ticket Center.

The Announcements section lists the top five most recently modified items. If there are more than five currently active announcements, the Show More link is displayed.

The announcement also includes information like the date of last modification and the contact who last modified the announcement. You can also view hyperlinks, images, colored fonts and indentation, numbered and bulleted lists, and videos associated with the content.