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You may require more information about an issue or have a few requirements in some tickets. For example, a laptop request for a new hire with different requirements for operating system and software applications. |
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- Create Section Header: Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Custom Attributes.
- Fill in the details.
Note: Select Section Header as the Attribute Type. - Click Apply Changes.
- Create Custom Field Template: Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Custom Ticket Attribute Templates.
- Fill in the details and click Apply Changes.
- Add Section Header and Attributes: Use the Attributes tab to select the existing section header and the attributes to add to the current custom field template.
Note: Click the Required on the Submit option to make an attribute mandatory on the form. Grouping the attributes under a section header is optional. The Create New button on the Attribute tab enables you to add an attribute to the custom field template. Enter the information and click Save Attributes for each of the attributes that you add to the custom field template. - Relate a CCTI: Click the Related CCTI tab and add an existing CCTI to the custom field template.
- Click Apply Changes.
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