A Data Extract is a file that contains the customer's service desk related data for on-premise reporting. This article lists a number of tables containing the list of entities. You can use these details to create new reports using your reporting tool.
Data Extract is enabled by a set of scripts that run against the customer’s Production database. The script executes queries to extract data from the database and this extracted data is exported as Views in the read-only database.
Note: This article applies to the Data Extract provided by support or the current Beta feature that allows customers to connect to a read-only instance of their database via VPN.
The table below lists the entities that are extracted and views are created and made available. The following entities are present in the Data Extracts:
INCIDENTS refers to the Incident Tickets logged and updated in your instance. Details in the following fields of the Incident ticket are available in the extract.
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An ID identifying a ticket
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A Data Extract is a file that contains the customer's service desk related data for on-premise reporting. This article lists a number of tables containing the list of entities. You can use these details to create new reports using your reporting tool.
Data Extract is enabled by a set of scripts that run against the customer’s Production database. The script executes queries to extract data from the database and this extracted data is exported as Views in the read-only database.
Note: This article applies to the Data Extract provided by support or the current Beta feature that allows customers to connect to a read-only instance of their database via VPN.
The table below lists the entities that are extracted and views are created and made available. The following entities are present in the Data Extracts:
INCIDENTS refers to the Incident Tickets logged and updated in your instance. Details in the following fields of the Incident ticket are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM | BIGINT | Long Integer (4) |
| case_id | Case ID | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed) | NVARCHAR(50) | Memo (-) |
| ticket_reason_code | Reason code for any action that is taken on the ticket which resulted in the state change. | NVARCHAR(50) | Memo (-) |
| modifieddatetext | Last Modified Ticket Date in formatted value (DD/MM/YYYY) | - - | Date/Time (8) |
| createddatetext | Ticket Created Date | - - | Date/Time (8) |
| modified_date | Last Modified Ticket Date | INT | Long Integer (4) |
| ticket_priority | Ticket Priority | NVARCHAR (50) | Memo (-) |
| person2ticket_hierarchical_pathRequested for organization hierarchical path.description | Ticket Description | NVARCHAR (4000256) | Memo (-) |
| ccti_id | ccti_id identifies the categorization of the ticket. | BIGINT | Long Integer (4) |
| ccti_class | CCTI Class | created_by_group_name | Group ID of the creator group of the ticket | NVARCHAR (50) | Memo (-) |
| ccti_category | CCTI Category | NVARCHAR (50) | Memo (-) |
| ccti_type | The CCTI item type. | NVARCHAR (50)createdbyname | Name of the ticket creator (First Name Last Name) | --- | Memo (-) | ccti_item |
| CCTI itemassigned_to_group_name | Name of group to whom ticket is assigned. | NVARCHAR (50) | Memo (-) | person1_alt_phone | Phone no of the contact who is the requester of the ticket. |
| NVARCHAR (50)assignedtoindividual | Name of individual to whom ticket is assigned (First Name Last Name) | - - | Memo (-) |
| person1modified_by_altgroup_emailEmail of the contact who is the requester of the ticketname | Last ticket modified group name. | NVARCHAR (12650) | Memo (-) |
| ticket_solution_id | Identifier of the solution that is used to resolve this ticket. | BIGINT | Long Integer (4) |
| person2_alt_phone | Phone number of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (50)modifiedbyname | Last ticket modified (First Name Last Name) | - - | Memo (-) |
| person1_e_mail | Requester's email. | NVARCHAR (126) | Memo (-) |
| requester | Requester's name (First Name Last Name) | BIGINT | Memo (-) |
| person2 person1_altjob_emailEmail address of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this tickettitle | Requester's job title. | NVARCHAR (126) | Memo (-) |
| resolution | Ticket resolution person1_phone1 | Requester's phone number. | NVARCHAR NVARCHAR (400050) | Memo (-) |
| cause | Ticket cause person1_org_name | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| severity | Severity specifies the ticket severity. person1_hierarchical_path | Requester's organization hierarchical path | NVARCHAR (504000) | Memo (-) |
| ticket person2_e_phase The current lifecycle phase/stage mail | Email id of the service desk ticket requested for. | NVARCHAR (50) | Memo (-) |
| ticket_source | Ticket source. | NVARCHAR (50) | Memo (-) |
| ticket_impact | Ticket impact. | NVARCHAR (50) | Text (255) |
| ticket_urgency | Ticket urgency. | NVARCHAR (50) | Text (255) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INTEGER | |
Problems refers to the Problem Tickets logged and updated in your instance. Details in the following fields of the Problem ticket are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM | BIGINT | Long Integer (4) |
| case_id | Case ID | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed). | NVARCHAR | Text |
| requester2 | Name of the requested for (First Name Last Name) | NVARCHAR | Text |
| person2_job_title | Job title of the ticket requested for. | NVARCHAR | Text |
| person2_phone1 | Phone number of the ticket requested for. | NVARCHAR | Text |
| person2_org_name | Requested for organization name. | NVARCHAR (50) | Memo (-) |
| person2_hierarchical_path | Requested for organization hierarchical path. | NVARCHAR (4000) | Memo (-) |
| ccti_id | ccti_id identifies the categorization of the ticket. | BIGINT | Long Integer (4) |
| ccti_class | CCTI Class | NVARCHAR (50) | Memo (-) |
| ccti_category | CCTI Category | NVARCHAR (50) | Memo (-) |
| ccti_type | The CCTI item type. | NVARCHAR (50) | Memo (-) |
| ccti_item | CCTI item | NVARCHAR (50) | Memo (-) |
| ticket person1_reasonalt_code | Reason code for any action that is taken on the ticket which resulted in the state change. | NVARCHAR phone | Phone no of the contact who is the requester of the ticket. | NVARCHAR (50) | Memo (-) |
| modifiedatetext | Last modified ticket date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date. | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
| created_date | Date in milliseconds when the ticket is created. | INT | Long Integer (4) |
| ticket_priority | Ticket priority. | NVARCHAR (50 person1_alt_email | Email of the contact who is the requester of the ticket. | NVARCHAR (126) | Memo (-) |
| ticket_solution_id | Identifier of the solution that is used to resolve this ticket. | BIGINT | Long Integer (4) |
| person2_alt_phone | Phone number of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (50) | Memo (-) |
| person2_alt_email | Email address of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (126) | Memo (-) |
| resolution | Ticket resolution. | NVARCHAR (4000) | Memo (-) |
| ticket_description cause | Ticket descriptioncause. | NVARCHAR NVARCHAR (25650) | Memo (-) |
| created_by_group_name | Group ID of the creator group of severity | Severity specifies the ticket severity. | NVARCHAR NVARCHAR (50) | Memo (-) |
| createdticket_by_name First name phase | The current lifecycle phase/stage of the service desk ticket creator. | NVARCHAR | NVARCHAR (50) | Memo (-) |
| created_by_last_name | Last name of the ticket creator. | NVARCHAR | |
| createdbyname | Name of the ticket creator. | - -ticket_source | Ticket source. | NVARCHAR (50) | Memo (-) |
| assigned_to_group_name | Name of the group to whom ticket is assignedticket_impact | Ticket impact. | NVARCHAR (50) Memo | Text (-255) |
| assignedticket_to_name Name of the individual to whom ticket is assignedurgency | Ticket urgency. | NVARCHAR | |
| assigned_to_last_name | Last name of the individual to whom ticket is assigned. | NVARCHAR | |
| assignedtoindividual | Name of the individual to whom ticket is assigned. | - - | Memo (-) |
| modified_by_group_name | Last ticket modified group name. | NVARCHAR (50) | Memo (-) |
| modified_by_name | Last ticket modified. | - - | Memo (-) |
| modified_by_last_name | Last name of the individual who modified the ticket. | NVARCHAR | |
| modifiedbyname | Last Ticket Modified. | - - | Memo (-) |
| person1_e_mail | Requester's email. | NVARCHAR (126) (50) | Text (255) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INTEGER |
|
Problems refers to the Problem Tickets logged and updated in your instance. Details in the following fields of the Problem ticket are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
item_id | Identifier of the ticket-specific details from APP_ITEM| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM | BIGINT | Long Integer (4) |
| case_id | Case ID | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed). | NVARCHAR (50) | Memo (-) |
| person1ticket_firstreason_name | First name of the requester. | NVARCHAR | |
| person1_last_name | Last name of the requester. | NVARCHAR | |
| requester | Requester's name. | BIGINT code | Reason code for any action that is taken on the ticket which resulted in the state change. | NVARCHAR (50) | Memo (-) |
| person1_job_title | Requester's job title. | NVARCHAR (126) | Memo (-) |
| person1_phone1 | Requester's phone number. | NVARCHAR (50) | Memo (-) |
| person1_org_name | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| person1_hierarchical_path | Requester's organization hierarchical path. | NVARCHAR (4000modifiedatetext | Last modified ticket date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date. | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
| created_date | Date in milliseconds when the ticket is created. | INT | Long Integer (4) |
| ticket_priority | Ticket priority. | NVARCHAR (50) | Memo (-) |
| person2ticket_e_mailRequested for email iddescription | Ticket description. | NVARCHAR (126256) | Memo (-) |
| person2created_by_firstgroup_name | First name of the requested for. | NVARCHAR | |
| person2_last_name | Last name of the requested for. | NVARCHAR | |
| requester2 | Name of the requested for. | BIGINT | Group ID of the creator group of the ticket. | NVARCHAR (50) | Memo (-) |
| person2_job_title | Requested for job title. | NVARCHAR (126) | Memo (-) |
| person2_phone1 | Requested for phone numbercreatedbyname | Name of the ticket creator (First Name Last Name) |
|
|
| assigned_to_group_name | Name of the group to whom ticket is assigned. | NVARCHAR (50) | Memo (-) | person2_org_name | Requested for organization |
| assignedtoindividual | Name of individual to whom ticket is assigned (First Name Last Name) |
|
|
| modified_by_group_name | Last ticket modified group name. | NVARCHAR (50) | Memo (-) |
| modifiedbyname | person2_hierarchical_path | Requested for organization's hierarchical pathLast ticket modified (First Name Last Name) |
|
|
| person1_e_mail | Requester's email. | NVARCHAR (4000126) | Memo (-) |
| ccti_id | The categorization for the configuration item. | BIGINT | Long Integer (4) |
| ccti_class | CCTI class | NVARCHAR (50requester | Requester's name (First Name Last Name) |
|
|
| person1_job_title | Requester's job title. | NVARCHAR (126) | Memo (-) |
| cctiperson1_category CCTI categoryphone1 | Requester's phone number. | NVARCHAR (50) | Memo (-) |
| cctiperson1_org_type The CCTI item typename | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| cctiperson1_hierarchical_item CCTI itempath | Requester's organization hierarchical path. | NVARCHAR (504000) | Memo (-) |
| person1person2_alte_phone Phone no of the contact who is the requester of the ticketmail | Requested for email id. | NVARCHAR (50126) | Memo (-) | person1_alt_email | Email of the contact who is the requester of the ticket(-) |
| requester2 | Name of the requested for (First Name Last Name) |
|
|
| person2_job_title | Requested for job title. | NVARCHAR (126) | Memo (-) |
| ticketperson2_solution_id | Identifier of the solution that is used to resolve this ticket. | BIGINT | Long Integer (4) | person2_alt_phone | Phone number of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticketphone1 | Requested for phone number. | NVARCHAR (50) | Memo (-) |
| person2_org_name | Requested for organization name. | NVARCHAR (50) | Memo (-) |
| person2_alt_email Email address of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this tickethierarchical_path | Requested for organization's hierarchical path. | NVARCHAR (1264000) | Memo (-) | resolution | Ticket resolution. |
| ccti_id | The categorization for the configuration item. | BIGINT | Long Integer (4) |
| ccti_class | CCTI class | NVARCHAR (400050) | Memo (-) |
| cause | Ticket cause.ccti_category | CCTI category | NVARCHAR (50) | Memo (-) |
| severity | Severity specifies the severity of the ticketccti_type | The CCTI item type. | NVARCHAR (50) | Memo (-) |
| descriptionccti_long Long description of the problem faced.item | CCTI item | NVARCHAR (400050) | Memo (-) |
| createdperson1_byalt_contact_id The contact person who created this problem phone | Phone no of the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| assigned_to_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | Long Integer (4) |
| modified_by_contact_id | modified_by_contact_id identifies the contact who modified the NVARCHAR (50) | Memo (-) |
| person1_alt_email | Email of the contact who is the requester of the ticket. | NVARCHAR (126) | Memo (-) |
| ticket_solution_id | Identifier of the solution that is used to resolve this ticket. | BIGINT | Long Integer (4) |
| person1person2_contactalt_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4phone | Phone number of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (50) | Memo (-) |
| person2_contactalt_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| ci_name | Name of the configuration item. | NVARCHAR | |
| affected_service | Affected service. | BIGINT | email | Email address of the requester for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (126) | Memo (-) |
| resolution | Ticket resolution. | NVARCHAR (4000) | Memo (-) |
| ticket_phase | The current lifecycle phase/stage of the service desk ticketcause | Ticket cause. | NVARCHAR (50) | Memo (-) | ticket_source |
| Ticket sourceseverity | Severity specifies the severity of the ticket. | NVARCHAR (50) | Memo (-) |
| ticket_impact | Ticket impactdescription_long | Long description of the problem faced. | NVARCHAR (504000) | Text Memo (255-) |
| ticket_urgency | Ticket urgency. | NVARCHAR (50) | Text (255) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT | |
| created_by_contact_id | The contact person who created this problem ticket. | BIGINT | Long Integer (4) |
| assigned_to_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | Long Integer (4) |
| modified_by_contact_id | modified_by_contact_id identifies the contact who modified the ticket. | BIGINT | Long Integer (4) |
caseCase ID| Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
ticketidAn ID identifying a | id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
ticketstatusStatus ticket (New/Queued/Closed)| configuration item. | NVARCHAR |
|
| affected_service | Affected service. | BIGINT | Memo (-) |
| ticket_phase | The current lifecycle phase/stage of the service desk ticket. | NVARCHAR (50) | Memo (-) |
| ticket_ |
reason_code Reason code for any action that is taken on the ticket which resulted in the state change| source | Ticket source. | NVARCHAR (50) | Memo (-) |
| modifieddatetext | Last modified ticket date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date. | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
created_date | Date in milliseconds when the ticket is created. | INT| ticket_impact | Ticket impact. | NVARCHAR (50) | Text (255) |
| ticket_urgency | Ticket urgency. | NVARCHAR (50) | Text (255) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM | BIGINT | Long Integer (4) |
ticketpriority Ticket priority. | NVARCHAR (50) | Memo (-) | id | Case ID | BIGINT | Long Integer (4) |
| ticket_ |
description Ticket description. | NVARCHAR (256) | Memo (-) | created_by_group_name | Group ID of the creator group of the ticket| id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed). | NVARCHAR (50) | Memo (-) |
createdbyname Name of the ticket creator. | - - | Memo | code | Reason code for any action that is taken on the ticket which resulted in the state change. | NVARCHAR (50) | Memo (-) |
| created_by_last_name | Last name of the ticket creator. | NVARCHAR | |
| createdbyname | Name of the ticket creator. | - - | Memo (-) |
| assigned_to group_name | Name of the group to whom ticket is assigned. | NVARCHAR (50) | Memo (-) |
| assigned_to_name | Name of the individual to whom ticket is assigned. | NVARCHAR | |
| assigned_to_last_name | Last name of the individual to whom ticket is assigned. | NVARCHAR | |
| assignedtoindividual | Name of the individual to whom ticket is assigned. | - - | Memo (-) |
| modified_by_group_name | Last ticket modified group name. | NVARCHAR (50) | Memo (-) |
modified_by_name | Last ticket modified. | - -| |
| modifieddatetext | Last modified ticket date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date. | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
| created_date | Date in milliseconds when the ticket is created. | INT | Long Integer (4) |
| ticket_priority | Ticket priority. | NVARCHAR (50) | Memo (-) |
| ticket_description | Ticket description. | NVARCHAR (256) | Memo (-) |
modifiedlastLast name individual who modified | creator group of the ticket. |
NVARCHAR | modifiedbyname Requester's emailLast ticket modified. | - - | Memo (-) | person1_e_mail | | Name of the ticket creator (First Name Last Name) |
|
|
| assigned_to group_name | Name of the group to whom ticket is assigned. | NVARCHAR ( |
126| person1_first_name | First name of the requester. | NVARCHAR | |
person1_last| modified_by_group_name | Last ticket modified group name |
of the requester. NVARCHAR | | requester | . | NVARCHAR (50) | Memo (-) |
| modifiedbyname | Last ticket modified (First Name Last Name) |
|
|
| person1_e_mail | Requester's |
nameBIGINT| NVARCHAR (126) | Memo (-) |
| person1_job_title | Requester's job title. | NVARCHAR (126) | Memo (-) |
| person1_phone1 | Requester's phone number. | NVARCHAR (50) | Memo (-) |
| requester1 | Requester's name (First Name Last Name) |
|
|
| person1_org_name | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| person1_hierarchical_path | Requester's organization hierarchical path. | NVARCHAR (50) | Memo (-) |
| person2_e_mail | Requested for email id. | NVARCHAR (126) | Memo (-) |
| person2_first_name | First name of the requested for. | NVARCHAR | |
| person2_last_name | Last name of the requested for. | NVARCHAR | |
name.| name (First Name Last Name) | BIGINT | Memo (-) |
| person2_job_title | Requested for job title. | NVARCHAR (126) | Memo (-) |
| person2_phone1 | Requested for phone number. | NVARCHAR (50) | Memo (-) |
| person2_org_name | Requested for the organization name. | NVARCHAR (50) | Memo (-) |
| person2_hierarchical_path | Requested for the organization hierarchical path. | NVARCHAR (4000) | Memo (-) |
| ccti_id | The categorization for the configuration item. | BIGINT | Long Integer (4) |
| ccti_class | CCTI class | NVARCHAR (50) | Memo (-) |
| ccti_category | CCTI category. | NVARCHAR (50) | Memo (-) |
| ccti_type | The CCTI item type. | NVARCHAR (50) | Memo (-) |
| ccti_item | CCTI item. | NVARCHAR (50) | Memo (-) |
| person1_alt_phone | Phone no of the contact who is the requester of the ticket. | NVARCHAR (50) | Memo (-) |
| person1_alt_email | Email of the contact who is the requester of the ticket. | NVARCHAR (126) | Memo (-) |
| ticket_solution_id | Identifier of the solution used to resolve the ticket. | BIGINT |
| person2
|
| person2_alt_phone | Alternate phone number of the requested for. | NVARCHAR |
| | person2_alt_email | Alternate email id of the requested for. | NVARCHAR |
|
|
| description_long | Long description of the issue faced. | NVARCHAR (4000) | Memo (-) |
| task_name | Task name | NVARCHAR (126) | Memo (-) |
| task_type | The task type. | NVARCHAR (50) | Memo (-) |
| actual_start_date | The actual start date when the task would be started. | INT | Long Integer (4) |
| actual_end_date | The actual end date when the task would be completed. | INT | Long Integer (4) |
| parent_description | Parent ticket description. | NVARCHAR (256) | Memo (-) |
| parent_item_id | Parent ticket ID. | BIGINT | Long Integer (4) |
| parent_ticket_type | Parent ticket type. | NVARCHAR (50) | Memo (-) |
| created_by_contact_id | The contact person who created this request ticket. | BIGINT | Long Integer (4) |
| assigned_to_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | Long Integer (4) |
| modified_by_contact_id | The contact who modified the ticket. | BIGINT | Long Integer (4) |
| person1_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| person2_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
affected| affected_service | Affected service. | BIGINT | Memo (-) |
| ticket_phase | The current lifecycle phase/stage of the service desk ticket. | NVARCHAR (50) | Memo (-) |
| ticket_source | Ticket source. | NVARCHAR (50) | Memo (-) |
| ticket_impact | Ticket impact. | NVARCHAR (50) | Text (255) |
| ticket_urgency | Ticket urgency. | NVARCHAR (50) | Text (255) |
| planned_start_date | The planned start date to complete this Task. | INT | Long Integer (4) |
| planned_end_date | The planned end date to complete this Task. | INT | Long Integer (4) |
| planned_duration | The planned duration to complete this Task. | INT | Long Integer (4) |
| planned_start_datetext | The planned start date to complete this Task in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| planned_end_datetext | The planned end date to complete this Task in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| actual_duration | The actual duration to complete the work to be done to implement the Task. | INT | Long Integer (4) |
| actual_start_datetext | The actual start date when the Task would be started in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| actual_end_datetext | The actual end date when the Task would be completed in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
| Changes refer to the Change Tickets logged and updated in your instance. Details in the following fields of the Change Ticket are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket specific details from APP_ITEM. | BIGINT | Long Integer (4) |
| case_id | Identifier of the case. | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed). | NVARCHAR (50) | Memo (-) |
| ticket_reason_code | Reason code for any action taken on the ticket which resulted in the state change. | NVARCHAR (50) | Memo (-) |
| modifieddatetext | Last Modified Ticket Date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
| created_date | Date in milliseconds when the ticket is created. | INT | Long Integer (4) |
| ticket_priority | Priority of the ticket. | NVARCHAR (50) | Memo (-) |
| ticket_description | Description of the ticket. | NVARCHAR (50) | Memo (-) |
| created_by_group_name | Group ID of the creator group of the ticket. | NVARCHAR (50) | Memo (-) |
| created_by_name | Name of the ticket creator. | - - | Memo (-) |
| created_by_last_name | Last name of the ticket creator. | NVARCHAR | |
| createdbyname | Name of the ticket creator. | - - | Memo (-) |
| assigned_to_by_group_name | Name Group ID of the creator group to whom of the ticket is assigned. | NVARCHAR (50) | Memo (-) |
| assigned_to_name createdbyname | Name of the individual to whom ticket is assigned. | NVARCHAR | ticket creator (First Name Last Name) |
|
|
| assigned_to_lastgroup_name | Name of the individual group to whom ticket is assigned. | NVARCHAR | NVARCHAR (50) | Memo (-) |
| assignedtoindividual | Name of individual to whom ticket is assigned .(First Name Last Name) | - - | Memo (-) |
| modified_by_group_name | Last ticket modified group name. | NVARCHAR (50) | Memo (-) |
| modified_by_name | Name of the individual who modified the ticket. | NVARCHAR | |
| modified_by_last_name | Last name of the individual who modified the ticket. | NVARCHAR | | NVARCHAR (50) | Memo (-) |
| modifiedbyname | Last ticket modified .(First Name Last Name) | - - | Memo (-) |
| person1_e_mail | Requester's email. | NVARCHAR (126) | Memo (-) |
| person1_first_name | First name of the requester. | NVARCHAR | |
| person1_last_name | Last name of the requester. | NVARCHAR | |
| requester | Name of the requester .(First Name Last Name) | BIGINT | Memo (-) |
| person1_job_title | Requester's job title. | NVARCHAR (126) | Memo (-) |
| person1_phone1 | Requester's phone number. | NVARCHAR (50) | Memo (-) |
| person1_org_name | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| person1_hierarchical_path | The organization hierarchical path of the requester. | NVARCHAR (4000) | Memo (-) |
| person2_e_mail | Requested for email id. | NVARCHAR (126) | Memo (-) person2_first_name | First name of the requested for. | NVARCHAR |
| person2_last_name | Last name of the requested for. | NVARCHAR | |
| requester2 | Requested for name .(First Name Last Name) | BIGINT | Memo (-) |
| person2_job_title | Requested for job title. | NVARCHAR (126) | Memo (-) |
| person2_phone1 | Requested for phone number. | NVARCHAR (50) | Memo (-) |
| person2_org_name | Requested for organization name. | NVARCHAR (126) | Memo (-) |
| person2_hierarchical_path | The organization hierarchical path of requested for ticket. | NVARCHAR (4000) | Memo (-) |
| ccti_id | Identifies in which categorization the ticket lies. | BIGINT | Long Integer (4) |
| ccti_class | Class of a CCTI. | NVARCHAR (50) | Memo (-) |
| ccti_category | Category of a CCTI. | NVARCHAR (50) | Memo (-) |
| ccti_type | Type of CCTI. | NVARCHAR |
|
| ccti_item | Item of the CCTI. | NVARCHAR (50) | Memo (-) |
| person1_alt_phone | Phone number of the contact who is the requester of the ticket. | NVARCHAR (50) | Memo (-) |
| person1_alt_email | Email of the contact who is the requester of the ticket. | NVARCHAR (126) | Memo (-) |
| ticket_solution_id | Identifier of the solution used to resolve this ticket. | BIGINT | Long Integer (4) |
| person2_alt_phone | Phone number of the requested for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (50) | Memo (-) |
| person2_alt_email | Email address of the requested for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (126) | Memo (-) |
| ticket_details | Description of a ticket. | NVARCHAR (4000) | Memo (-) |
| created_by_contact_id | The contact person who created this change ticket. | BIGINT | Long Integer (4) |
| assigned_to_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | Long Integer (4) |
| modified_by_contact_id | Identifies the contact who modified the ticket. | BIGINT | Long Integer (4) |
| person1_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| person2person2_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| affected_service | Service that is affected. | NVARCHAR (126) | Memo (-) |
| ticket_phase | The current lifecycle phase/stage of the service desk ticket. | NVARCHAR (50) | Memo (-) |
| ticket_source | Source of the ticket. | NVARCHAR (50) | Memo (-) |
| business_criticality | The criticality of this change from the business point of view. | NVARCHAR (50) | Memo (-) |
| change_subtype | Subtype of a change. | NVARCHAR (50) | Memo (-) |
| outage_type | The type of outage or disruption expected during the implementation of the requested change. | NVARCHAR (30) | Memo (-) |
| outage_duration | The approximate length of the outage. | INT | Text (255) |
| risk_assessment | The predicted impact of the requested change. | NVARCHAR (30) | Text (255) |
| planned_start_date | The planned start date to begin this change. | INT | Long Integer (4) |
| planned_end_date | The planned end date to complete this change. | INT | Long Integer (4) |
| planned_start_datetext | The planned start date to complete this change in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| planned_end_datetext | The planned end date to complete this change in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| planned_duration | The planned duration to complete this change. | INT | Long Integer (4) |
| actual_start_date | The actual start date when the change would be started. | INT | Long Integer (4) |
| actual_end_date | The actual end date when the change would be completed. | INT | Long Integer (4) |
| actual_start_datetext | The actual start date when the change would be started in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| actual_end_datetext | The actual end date when the change would be completed in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| actual_duration | The actual duration to complete the work to be done to implement the change. | INT | Long Integer (4) |
| ticket_impact | Value in the Ticket impact field. | NVARCHAR (50) | Text (255) |
| ticket_urgency | Value in the Ticket Urgency field. | NVARCHAR (50) | Text (255) |
| implementation_verification_plan | The plan for implementing this change. | NVARCHAR (4000) | Memo |
| changed_impacted | The environments that might get affected due to the change. | NVARCHAR (4000) | Memo |
| cis_affected | The Configuration Items that will get affected after making this change. | NVARCHAR (4000) | Memo |
| locations_affected | The sites and locations that can be affected by this change. | NVARCHAR (4000) | Memo |
| environment_affected | The environment that may be impacted by the change. | NVARCHAR (4000) | Memo |
| backout_plan | The back-out plans for change rollback in case the change fails or something goes wrong while making the change. | NVARCHAR (4000) | Memo |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | The item identifier of the change request that is submitted for approval. | BIGINT | Long Integer (4) |
| appr_history_id | The approval routing process history record to which the support request (ticket) approval record is associated. | BIGINT | Long Integer (4) |
| appr_phase | The lifecycle phase/stage of the support request (ticket) when the approval routing process was initiated. | NVARCHAR (256) | Memo (-) |
| appr_status | The approval status of the support request (ticket) when the approval routing process was initiated. | NVARCHAR (256) | Memo (-) |
| appr_voting_type | The approval voting process that is in force for the current approval stage. Allowed Values - 0: A service desk ticket is treated as approved or rejected only when all of the designated/authorized voting members have submitted their approval or denial decisions. 1: A service desk ticket is treated as approved or rejected when any one of the designated/authorized voting members has submitted their approval or denial decision. | INT | Text (255) |
| approver_id | Id of the approver. | BIGINT | Long Integer (4) |
| last_name | Last name of the approver. | NVARCHAR |
|
| first_name | First name of the approver. | NVARCHAR | |
|
| approver_name | Name of the approver. | - - | Text (255) |
| appr_role | A flag that denotes whether the contact has been designated as an approver or a reviewer. | NVARCHAR (20) | Text (255) |
| group_name | Approval group name. | NVARCHAR (126) | Text (255) |
| decision | Approval decision (approved/rejected/need more information). | NVARCHAR (30) | Text (255) |
| decision_date | Date of approval decision. | INT | Long Integer (4) |
| decision_datetext | Date of approval decision in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| comment_text | | | |
|
|
|
| approver_comment | The review decisions, observations, suggestions, or extra information requirements regarding the submitted change. | NVARCHAR (4000) | Memo (-) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT | |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM. | BIGINT | Long Integer (4) |
| case_id | Case ID | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| ticket_status | Status of the ticket (New/Queued/Closed). | NVARCHAR (50) | Memo (-) |
| ticket_reason_code | Reason code for any action that is taken on the ticket which resulted in the state change. | NVARCHAR (50) | Memo (-) |
| modifieddatetext | Last Modified Ticket Date in formatted value (DD/MM/YYYY). | - - | Date/Time (8) |
| createddatetext | Ticket created date. | - - | Date/Time (8) |
| modified_date | Last modified ticket date. | INT | Long Integer (4) |
| created_date | Date in milliseconds when the ticket is created. | INT | Long Integer (4) |
| ticket_priority | Ticket priority. | NVARCHAR (50) | Memo (-) |
| ticket_description | Ticket description. | NVARCHAR (256) | Memo (-) |
| created_by_group_name | Group ID of the creator group of the ticket. | NVARCHAR (50) | Memo (-) |
| created_by_name | Name of the individual who created the ticket. | NVARCHAR | |
| created_by_last_name | Last name of the individual who created the ticket. | NVARCHAR | | createdbyname | Name of the ticket creator . | - - | Memo (-) | assigned_to_ group _name Name of the group to whom ticket is assigned. | NVARCHAR (50) | Memo (-) |
| assigned_to_name createdbyname | Name of the individual to whom ticket is assigned. | NVARCHAR | ticket creator (First Name Last Name) | - - | Memo (-) |
| assigned_to_lastgroup_name | Last name Name of the individual group to whom ticket is assigned. | NVARCHAR | NVARCHAR (50) | Memo (-) |
| assignedtoindividual | Name of individual to whom ticket is assigned .(First Name Last Name) | - - | Memo (-) |
| modified_by_group_name | Last ticket modified group name. | NVARCHAR (50) | Memo (-) |
| modified_by_name | Name of the individual who modified the ticket. | NVARCHAR | |
| modified_by_last_name | Last name of the individual who modified the ticket. | NVARCHAR | ticket modified group name. | NVARCHAR (50) | Memo (-) |
| modifiedbyname | Last ticket modified .(First Name Last Name) | - - | Memo (-) |
| person1_e_mail | Requester's email. | NVARCHAR (126) | Memo (-) |
| person1_first_name | First name of the requester. | NVARCHAR | |
| person1_last_name | Last name of the requester. | NVARCHAR | |
| requester | Requester's name .(First Name Last Name) | BIGINT | Memo (-) |
| person1_job_title | Requester's job title | NVARCHAR (126) | Memo (-) |
| person1_phone1 | Requester's phone number. | NVARCHAR (50) | Memo (-) |
| person1_org_name | Requester's organization name. | NVARCHAR (50) | Memo (-) |
| person1_hierarchical_path | Requester's organization hierarchical path. | NVARCHAR (4000) | Memo (-) |
| person2_e_mail | Email id of the requested for. | NVARCHAR (126) | Memo (-) | person2_first_name |
| First name requester2 | Name of the requested for . | NVARCHAR |
| person2_last_name | Last name of the requested for. | NVARCHAR | |
| requester2 | Name of the requested for.(First Name Last Name) | BIGINT | Memo (-) |
| person2_job_title | Requested for job title. | NVARCHAR (126) | Memo (-) |
| person2_phone1 | Requested for phone number. | NVARCHAR (50) | Memo (-) |
| person2_org_name | Requested for organization name. | NVARCHAR (50) | Memo (-) |
| person2_hierarchical_path | Requested for organization hierarchical path. | NVARCHAR (4000) | Memo (-) |
| ccti_id | The categorization for the configuration item. | BIGINT | Long Integer (4) |
| ccti_class | CCTI class. | NVARCHAR (50) | Memo (-) |
| ccti_category | CCTI category | NVARCHAR (50) | Memo (-) |
| ccti_type | CCTI item type. | NVARCHAR (50) | Memo (-) |
| ccti_item | CCTI item | NVARCHAR (50) | Memo (-) |
| person1_alt_phone | Phone number of the contact who is the requester of the ticket. | NVARCHAR (50) | Memo (-) |
| person1_alt_email | Email of the contact who is the requester of the ticket. | NVARCHAR (126) | Memo (-) |
| ticket_solution_id | Identifier of the solution that is used to resolve this ticket. | BIGINT | Long Integer (4) |
| person2_alt_phone | Phone number of the requested for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (50) | Memo (-) |
| person2_alt_email | Email address of the requested for whom to contact for who is having the Issue/Requested on behalf of the contact for this ticket. | NVARCHAR (126) | Memo (-) |
| resolution | Ticket resolution. | NVARCHAR (4000) | Memo (-) |
| cause | Ticket cause. | NVARCHAR (50) | Memo (-) |
| description_long | Long description of the issue faced. | NVARCHAR (4000) | Memo (-) |
| created_by_contact_id | The contact person who created this request ticket. | BIGINT | Long Integer (4) |
| assigned_to_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | Long Integer (4) |
| modified_by_contact_id | modified_by_contact_id identifies the contact who modified the ticket. | BIGINT | Long Integer (4) |
| person1_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| person2_contact_id | Identification for the contact who is the requester of the ticket. | BIGINT | Long Integer (4) |
| affected_service | Affected service. | BIGINT | Memo (-) |
| ticket_phase | The current lifecycle phase/stage of the service desk ticket. | NVARCHAR (50) | Memo (-) |
| ticket_source | Ticket source. | NVARCHAR(50) | Memo (-) |
| ticket_impact | Ticket impact. | NVARCHAR(50) | Text (255) |
| ticket_urgency | Ticket urgency. | NVARCHAR(50) | Text (255) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
TICKET_CI_RELATIONSHIP refers to the Ticket to the CI relationship in your instance. The following details about the Ticket CI relationship are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| ci_id | The associated configuration item to the ticket. | BIGINT | Long Integer (4) |
| item_id | Item ID | BIGINT | Long Integer (4) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
TICKET_TICKET_RELATIONSHIP refers to the Ticket to the Ticket relationship in your instance. The following information about Ticket to ticket relationship is available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| parent_item_id | Parent ticket ID | BIGINT | Long integer (4) |
| item_id | Item ID | BIGINT | Long Integer (4) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Identifier of the ticket-specific details from APP_ITEM | BIGINT | Long Integer (4) |
| action_created_date | The date when this action occurred | INT | Long Integer (4) |
| actiontakendatetext | The action that is taken in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| act_name | Name of the Action option | NVARCHAR (126) | Memo (-) |
| act_description | Description of the Action option | NVARCHAR (256) | Memo (-) |
| action_created_by_contact_id | The contact who caused that action to occur. | BIGINT | Memo (-) |
| action_by_first_name | First name of the person who has taken the action | NVARCHAR | |
|
| action_by_last_name | Last name of the person who has taken the action. | NVARCHAR |
|
| actiontakenby | Identifies the action that is taken on a ticket. | - - | Memo (-) |
| group_name | The group that acted on a ticket. | NVARCHAR (50) | Memo (-) |
| assign_first_name | First name of the individual to whom ticket is assigned. | NVARCHAR | |
| assign_last_name | Last name of the individual to whom ticket is assigned. | NVARCHAR | |
| assignedtoindividual | The individual to whom the ticket is assigned. | - - | Memo (-) |
| assign_contact_id | Identifier of the contact person to whom the assignment is assigned. | BIGINT | Long Integer (4) |
| status | The status that the ticket is set to. | NVARCHAR (50) | Memo (-) |
| status_reason_code | The reason code that is specified for the status. | NVARCHAR (50) | Memo (-) |
| status_end_date | Date status changed (History Record). | INT | Long Integer (4) |
| statusenddatetext | Date Status Changed (History Record) in formatted text (DD/MM/YYYY). | - - | Date/Time (8) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
WORK_LOG refers to the Work log entered into tickets. Details in the following fields of the Work log are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Item ID | BIGINT | Long Integer (4) |
| row_id | Record Identifier | BIGINT | Long Integer (4) |
| ticket_type | Type of the ticket (Service Request/Incident/Problem/Change/Task) | NVARCHAR (50) | Memo (-) |
| case_id | Case ID | BIGINT | Long Integer (4) |
| ticket_id | An ID identifying a ticket. | BIGINT | Long Integer (4) |
| work_type | Type of work done. | INT | Memo (-) |
| work_time_spent | Time that is spent on the work. | INT | Long Integer (4) |
| work_description | Description of Work that is done in the ticket. | NVARCHAR (4000) | Memo (-) |
| work_created_date | Date of creating work log. | INT | Long Integer (4) |
| work_created_by_contact_id | The contact person who created this work log. | BIGINT | Long Integer (4) |
| work_by_first_name | First name of the creator of the work log. | NVARCHAR |
|
| work_by_last_name | Last name of the creator of the work log. | NVARCHAR |
|
| submitter | The creator of the Work log. | - - | Memo (-) |
| clientviewable | Work log type. | INT | Memo (-) |
| work_actual_date | Actual date of the work log. | INT | |
|
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| row_id | Record identifier. | BIGINT |
|
| item_id | Identifier of the custom field details. | BIGINT | Long Integer (4) |
| template_name | The name of the custom attribute template. | NVARCHAR (126) | Text (126) |
| attr_name | attr_name specifies the attribute name. | NVARCHAR (100) | Text (100) |
| attr_data_type | Attribute data type. | INT | Text (1000 |
| attr_value | Attribute value. | NVARCHAR (4000) | Memo (-) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| slice | The slice identifies data specific to a customer's application data. | BIGINT |
|
| row_id | Record identifier. | BIGINT |
|
| agreement_id | The associated service level agreement identifier. | BIGINT |
|
| metric_id | The identifier of the service performance metric on which the service level agreement is based. | BIGINT |
|
| item_id | The support request (ticket) identifier that qualifies for applicability of the associated service level agreement (SLA) target. | BIGINT | |
|
| assigned_group_id | The support group identifier to which the request (ticket) is assigned. | BIGINT | |
|
| group_name | Name of the group. | NVARCHAR |
|
| assigned_group_name | Name of the support group to whom ticket is assigned. | NVARCHAR | |
|
| affected_ci_id | The affected/impacted business service (logical CI) identifier associated with the support request (ticket). | BIGINT | |
|
| ci_name | Name of the configuration item. | NVARCHAR | |
|
| affected_ci_name | The affected/impacted business service (logical CI) name associated with the support request (ticket). | NVARCHAR |
|
| assigned_contact_id | Identify the individual/contact to which the ticket is assigned. | BIGINT | |
|
| last_name | Last name of the contact to whom ticket is assigned. | NVARCHAR | |
|
| assigned_contact_last_name | Identify the individual/contact to which the ticket is assigned. | NVARCHAR |
|
| first_name | First name of the contact to whom ticket is assigned. | NVARCHAR | |
|
| assigned_contact_first_name | Identify the individual/contact to which the ticket is assigned. | NVARCHAR | |
|
| qualifier_item_values | The measured metric value that actually caused a violation or breach of the SLA objective. | NUMERIC (18,2) |
|
| instance_id | A unique identifier for each instance of the support request that qualifies based on the applicability criteria defined for a SLA Performance Target | BIGINT |
|
| process_status_code | Determines the current service level agreement (SLA) target monitoring process status code for the associated support request (ticket). | NUMERIC |
|
| enum_value | Enumerated value of the process status code. | NUMERIC |
|
| process_status | Determines the current service level agreement (SLA) target monitoring process status name for the associated support request (ticket). | NVARCHAR | |
|
| modified_date | Modified Date. | INT | |
|
...
| Name | Description | System Data Type | Extract Data Type |
|---|
| item_id | Item ID | BIGINT | Double (8) |
| row_id | Record identifier | BIGINT | Long Integer (4) |
| ticket_type | Type of the ticket (Service Request/Incident/Problem/Change/Task) | NVARCHAR (50) | Memo (-) |
| agreement_name | The service level agreement name. | NVARCHAR (128) | Memo (-) |
| threshold_value_hhmm | The particular threshold record that defines the target value for a particular service level agreement metric. | NVARCHAR (15) | Memo (-) |
| target_value_hhmmss | The service level target value against which the service level metric was compared to identify the violation. | NVARCHAR (15) | Memo (-) |
| sla_start_time | The starting date that is defined in the service level agreement that is, SLA. | INT | Double (8) |
| sla_due_by | The value of the SLA Threshold determines the due date that is defined in the applicable service level agreement. That is, SLA Target configuration and the starting date timer. The timers are based on the business operating scheduler (working-hour) calendars. | INT | Double (8) |
| compliance_status | The measured compliance status indicator against the predefined service level agreement (SLA) targets. For example, Allowed Values - 0: In Progress, 1: Met SLA, 2: Missed SLA, 3: Approaching Violation Threshold, 4:Aborted, 5:Completed, 6: Ignored, 7: Paused. | INT | Memo (-) |
| compliance_notes | The special notes/remarks regarding the achievement or breach of the service level agreement (SLA) targets for a support request (ticket). | NVARCHAR (4000) | Memo (-) |
| assigned_group_name | The assignment support group for the support request (ticket) for which the service metric value is calculated. | - - | Memo (-) |
| affected_ci_name | The affected/impacted business service (logical CI) name associated with the support request (ticket). | NVARCHAR | |
|
| affected_ci | Affected CI | - - | Memo (-) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
|
| slice | The slice identifies data specific to a customer's application data. | BIGINT |
|