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1. Create Attribute: Navigate to MANAGE> ADMINISTRATION> Tools>  Custom Attributes, and click Create New.

2. Fill in the details. The following fields require explanation:
   Sort Order - Controls the appearance of the attribute in the list. The default sort order for an attribute is 0. If you do not define the sort order, the attributes are sorted alphabetically.
   Attribute Type - Select the type of attribute that you want to create. The attributes with the type Section Headers are used for grouping fields on a form.
   Possible Values - The field is enabled only when the Attribute Type is List, Check boxes, Radio Button, or Hierarchical Tree. The Possible Values text area displays the format for specifying the options and their values.

   Info
   For  List Type, Check box Type or Radio button Type, the format is Display_value1~~Stored_value1||Display_value2~~Stored_value2. For example, Success~~1||Failure~~2.  For Hierarchical Tree, the format is Label1||Label2||Label3.

   
   

3. Click Apply  Changes.  

   Note:When you delete an attribute, it is permanently removed from the system. However, the application does not permit deleting an attribute that is used in any attribute template. When you try to delete such attributes, a message displays indicating that the attribute cannot be deleted.

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Values to the HT Custom Attribute

Custom attributes can be populated with a set of hierarchical values with a predefined number of levels (Minimum 2 and maximum 5), for example, Level 1> Level2 > Level3. Level 4. To make it more dynamic, you can add the values to in the HT custom attribute in a sequential manner. Administrators, Analysts, and Self-service users can add values to the HT custom attribute.

Prerequisites to adding values to the HT custom attribute:

1. Create custom attributes as required. To learn how to create custom attributes, see Create and Manage Attributes. While creating the custom attributes, ensure to select the Attribute Type as 'Hierarchical Tree'. This helps to display the values in the Look-up sequentially, as defined in the Custom Attributes (such as L1||L2||L3||L4).
2. Associate the custom attributes to the required template. To learn more, see Create and Manage Custom Field Templates. Ensure to associate the required Ticket Type, Section Header, and CCTI.

To add Values to in the HT custom attribute, do  the following:

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