This article contains the following topics:
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The organization-based security feature lets you restrict the access of users to the organization that they belong to. When you enable organization-based security, users can only view the data from their own organizations. For example, an analyst that belongs to Organization1 can only view a ticket that User1 of Organization1 raises. The Organization-based security supersedes the other access control permissions of ServiceAide Cloud Serviceaide Intelligent Service Management (CSM).
Note the following points when you enable organization-based security:
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The Organization-based security depends on the relationship between various entities of the application. The following diagram illustrates the relationship between the organizations and the other application components.
Relationship Dependencies
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Searches
- Defined Searches: The defined searches that are available out-of-the-box do not support the organization-based security. To restrict search results for the organization-based security, modify the query.
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Follow these steps:
- Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Configuration Parameters.
- Select the parameter ENABLE_ORGANIZATION_BASED_ACCESS_CONTROL of category System.
- Set the Parameter Value to Yes and click Apply Changes.
The Organization-based access control is enabled.
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