Page Comparison

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Follow these steps:

1. Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Configuration Parameters.
2. Select the parameter ENABLE_AUTO_PRIORITIZE_ON_TICKET.
   You can sort the Parameter Name column or can use the search and filter options for locating this parameter.
3. Set Parameter Value to Yes.
4. Click Apply Changes.

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Follow these steps:

1. Navigate to MANAGE, ADMINISTRATION, Tools, MANAGE> ADMINISTRATION> Tools> Priority Matrix.
2. Select a ticket type.
3. Click the required cell in the matrix and select a new value for that cell.
4. After you have set the values for all the required cells, click Save.
5. Repeat the same procedure for each ticket type.

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