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The Service Center page in ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) provides you a list of tickets that you created. You have options to filter the list or to search for specific tickets within the page. You can also search for archived tickets using Global Search. From this page, you can open, review, and update a ticket. For more information on the archival process, see Ticket Archival Process. |
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Follow these steps:
- Navigate to WORKPACES, WORKPACES> Service Center and open the desired ticket.
- Click Activity History in the anchor links or scroll down to the Activity History section to view the history of the ticket.
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You can also make worklog entries from the Service Center tab.
Follow these steps:
- Click WORKSPACES, SERVICE DESK, WORKSPACES> SERVICE DESK> Service Center.
The tickets list is displayed. - Click the expand button in a ticket row, type your information in the Worklog field, and click Submit.
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You cannot delete an attachment after you have uploaded it. You cannot edit an attachment after it is uploaded into a ticket. Editing include modifying the Name and Description of the attachment.
Once related, you can double-click on an existing attachment to download the individual attachment or you can click on Download All Attachments button to download all the related attachments in a zip file.
Search for Tickets
You can filter the Tickets list by status and age of the tickets.
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