ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) provides users the ability to view and generate a range or reports related to tickets, configuration items and knowledge articles. There are two types of reports that are accessible to analysts and administrators.
Standard and
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Ad Hoc Reports
General reports are used extensively to analyze performance, draw trends, and predict behavior that is based on the past performance. CSM Intelligent Service Management enables you to access reports that are based on the needs of your organization. Reports can be related to Tickets, Configuration Management, Knowledge Management, and Service Feedback. You can access reports, generate reports, and assign permissions to different support groups and roles to access reports. Based on permissions, the logged in Self-Service user can see various reports.
Advanced Reports
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Advance Reports are only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition. |
The advanced reporting feature adds comprehensive and interactive reporting and descriptive data analytics capabilities to CSM Intelligent Service Management. With advanced reporting, you can perform the following tasks:
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