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To enable phone-based SLA Breach Notifications, configure the External Notifications system for your slice.

Follow these steps:

1. Navigate to MANAGE, ADMINISTRATION, Tools, Slice Configuration, MANAGE> ADMINISTRATION> Tools> Slice Configuration> External Notifications.
2. Select the check box Enable External Notification Configuration?.
3. Select MIR3 from the System Name drop-box.
4. Enter the URL and credentials for your MIR3 server.
5. Configure the Response Actions.
6. Configure the following Job Triggers:
   1. Relay Phone Messages
   2. Track and Monitor Message Responses
      See Create and Manage Job Triggers for more information.
7. Click Apply Changes.

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Follow these steps:

1. Navigate back to External Notifications. In the Notification Failed Default Action field, set the applicable action on the related ticket if the notification mechanism fails.
2. In each Response Options field, enter the options that are available to analysts.
3. In each Associated Workflow Action field, select the corresponding action that is executed when the analyst selects that response option. Consider the following rules while mapping the workflow actions:
   • Only the workflow actions that do not have a special function are available for the mapping.
   • The system considers only Set Fields in the workflow action, while processing the response. Matching Conditions, Required Fields, and Permissions that are associated with the Workflow action are not considered.

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