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You can now trigger the Legacy and Automation Designer workflows as part of your Luma skills. For a Luma tenant with integration to Serviceaide Automation, the Legacy workflows and the workflow configured in Automation Designer can be added as conversation steps in the skill. This is managed at the tenant level.

Note: For new tenants or first-time Automation configurations, only Designer workflows are enabled. The Legacy workflows can be enabled on-demand from the backend.

Following are the new updates available on Luma Dashboard:

1. Skill Adoption Report on Usage Dashboard now includes execution count for branched skills.

2. You can now exclude specific skills from the Skill Adoption report. Use the new filters to select the skills to be excluded. The Dashboard data and the exported report honor the selection and remove the excluded skills.
3. The default Date Range filter on the KPI, Usage, and Support Agent Dashboard is now updated to "Last 24 Hours".
4. The Survey Report on Usage Dashboard now includes User Role, User Group, User Status, and Channel.

5. The Survey Report should display the actual skill that triggered the survey instead of the parent skill

Support for the new transformation function Custom Date format - Using Epoch Seconds Time to convert Epoch time in seconds to date time in the specified timezone and format. For more information, refer to Using Transformation functions

Following are the other improvements that are part of the release:

1. Performance improvements in the Dashboard report download in an excel sheet.

2. You can now view the Conversation start and end time in the conversation history timeline.
3. Luma now supports Media files (audio, video, document, sticker) as attachments.
4. You can now see the Chat in progress indicator in your Luma-supported channels. The indicator is displayed whenever Luma is processing a user request and preparing a response. 
5. Command prefix, used to initiate a skill or system command, is now optional.

Luma Virtual Agent now enables you to conditionally set your KPIs during Skill execution. You can now calculate Luma KPIs as part of parent as well as sub-skills. New Conversation Item 'Set KPIs' allows the Skill developers to calculate or update KPIs as required during a conversation. Additionally, KPIs can also be updated as part of Rule conditions.

For more information, refer to Create Skill

Note: For your existing skills, the KPIs metrics configured at the skill level are migrated as the last step in the conversation flow. You might see a difference in KPI calculations for the existing skills as the KPIs will now be calculated on the last branched skill instead of the parent skill. In case the skill branches to a sub-skill, KPIs will not be calculated until reconfigured. This is because prior to the 2.15 release, Sub skills did not support KPIs.

It is recommended that you review the existing skills and update the KPI configurations appropriately.

Download your KPI Dashboard information into an excel file. You can now generate a single report with the information on all the KPI metric measurements available on the Luma KPI Dashboard. You may filter the information on various columns such as KPI Metric Type, dates, Session ID, Channels and view the reports as required. 

For more details, refer to KPI Dashboard

You can now download and view detailed information on the 'User Adoption' and 'Training Opportunity' for your Bot. Luma VA now allows you to download the following metrics available on the Luma Usage Dashboard. 

• Unique Registered Users
• New Registered Users
• Average Registered Users Chat Time
• Unmatched Phrases
• Average NLP confidence score
• Ambiguity Occurrences

For more details, refer to Usage Dashboard

Following are the updates on Whatsapp via Infobip chat channel:

1. Skill Developers can now add descriptions for each Interactive List item displayed to the users. When the skill is executed via Infobip Chat Channel, the descriptions are displayed to the end-user. For the other channel, the description text is ignored.
2. You now provide a specific title to the Interactive Lists or quick replies list. This is apart from the prompt text message. For other channels, the title is ignored.

For more details, refer to Create Skills.

You can now create custom reports on LUMA usage information. The following database views are now available to expose the customer information which can be used to create reports:

• vsa_channel_accounts_view contains the users and channel account details of users in Luma VA
• vsa_skills_view contains the details of skills available in the bot 
• vsa_conversations_view with details on the conversations initiated in the bot
• vsa_kpi_measurements_view with details on the various KPI measurements on Luma Dashboard.

New Conversation context variables 

You can now use the End user conversation while creating ticket via Luma Virtual Agent. The new Conversation context variables 'Transcript Json' and 'Transcript Text' are used to capture the complete transcript of the user conversation which can be used as additional information when creating a support ticket or any other skill creation.

For more information, refer to Use Variables in Skills

Following are the other enhancements that are part of the release:

• Text changes across the Bot builder UI to support White Labelling.
• All Luma Reports are now generated in Excel format instead of CSV. This ensures that the reports show up correctly and in the required format.
• New events for KPI Calculations in Conversation History. For more information, refer to Conversation History