This page shares historical service availability for CSM2 and CSM3 production Intelligent Service Management environments. This provides customers with information about service availability and any disruptions to service on a monthly basis. Note that planned maintenance is not considered downtime.
| Month | CSM2.serviceaide.com Uptime | CSM3.serviceaide.com Uptime | CSM5.serviceaide.com Uptime |
|---|---|---|---|
| December 2021 | 100% | 99.95% | Decommissioned |
| November 2021 | 100% | 100% | Decommissioned |
| October 2021 | 100% | 100% | Decommissioned |
| September 2021 | 100% | 100% | Decommissioned |
| August 2021 | 100% | 100% | Decommissioned |
| July 2021 | 100% | 100% | Decommissioned |
| June 2021 | 100% | 100% | Decommissioned |
| May 2021 | 99.95% | 100% | Decommissioned |
| April 2021 | 99.99% | 100% | Decommissioned |
| March 2021 | 99.99% | 99.97% | Decommissioned |
| February 2021 | 99.94% | 99.98% | Decommissioned |
| January 2021 | 99.93% | 100% | Decommissioned |
| December 2020 | 99.96% | 99.97% | Decommissioned |
| November 2020 | 99.95% | 99.97% | Decommissioned |
| October 2020 | 99.94% | 99.99% | Decommissioned |
| September 2020 | 99.98% | 99.99% | Decommissioned |
| August 2020 | 99.95% | 99.96% | Decommissioned |
| July 2020 | 100% | 99.95% | Decommissioned |
| June 2020 | 99.99% | 100% | Decommissioned |
| May 2020 | 100% | 100% | Decommissioned |
| April 2020 | 100% | 100% | 100% |
| March 2020 | 100% | 100% | 99.99% |
| February 2020 | 100% | 100% | 99.99% |
| January 2020 | 99.99% | 99.99% | 99.99% |
| December 2019 | 100% | 99.92% | 100% |
| November 2019 | 99.99% | 99.99% | 100% |
| October 2019 | 99.89% | 100% | 99.99% |
| September 2019 | 99.99% | 100% | 100% |
| August 2019 | 99.99% | 100% | 99.99% |
| July 2019 | 99.84% | 99.93% | 99.73% |
| June 2019 | 100% | 100% | 100% |
| May 2019 | 100% | 100% | 100% |
| April 2019 | 100% | 99.09% | 100% |
| March 2019 | 100% | 100% | 99.98% |
| February 2019 | 99.99% | 100% | 100% |
| January 2019 | 100% | 100% | 100% |
| December 2018 | 100% | 100% | 99.99% |
| November 2018 | 99.96% | 99.96% | 100% |
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