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Chat Channel

Conversation History

Areas of Impact

Description

Reference

Attachment/file name is not displayed when the conversation is loaded as history in the web/test widget & Agent chat console.

VSA-8503

Issues with Web widget on ISM

VSA-10243

Font is not rendered same on the firefox browser as given in the mock up or chrome browser

VSA-10057

Scrolling through conversation history in the Test widget is not smooth and momentarily scrolling freezes when fetching history with a large number of cards

VSA-8423

Tenant settings

Edit API access keys: Unable to save API access key after a required field validation

Workaround - When a user runs into this issue, the workaround is to exit the Edit API access keys form, select the access key and enter edit mode again, make modifications to permissions as required & not deselect all permissions (at least one permission is required) - Click Save.

VSA-8502

Response sent, Conversation Errored & Contact Custom Attributes Updated events appears multiple times in Events filters

VSA-8450 

Conversation history | Integration -> URL encoded | Outbound mapping payload is shown as JSON instead of encoded text 

VSA-8569

Dates should not be fixed at the top and bottom of conversation history details

VSA-8287

Small Talk / System Skills

The issue with Skill matching and NLP training in Small Talk / System Skills

VSA-8411 

Small Talk/ System Skills - NLP & training issues - may impact presales demo in absence of a trained dataset.

VSA-8411

Conversation history

Fo a skill with with url encoded integration operation, Outbound mapping payload in Conversation History is displayed in JSON template instead of encoded text.

VSA-8569

Bot Information

Profile language resets to Bot Language after opening the test widget.  (This  The issue occurs when the bot language & and user's profile language are different).The translation Library currently used does not support component-specific languages.
As a workaround, refresh the page or re-login to the Bot Builder to set the Bot Builder Language as default configured language for your bot.

VSA-8464

Agent Chat Console

Intermittent | issue on Firefox v75.0: Navigation from Agent Chat Console to other workspace fails.   (Intermittent & low frequency of occurrence; the  
The workaround is to use Firefox in incognito mode or a different browser).

VSA-8461

Agent Chat Console | Entire page should not be masked when scrolling in the history, there is already a loader on the top of the chat window

VSA-10242

Agent messages are not displaying properly in the History

VSA-10241

Conversation history

Events executed after integration execution event are not displayed in the Debug console when the integration call returns a large volume of data

VSA-8497

Skill Builder

Time attribute overriding || Validations are becoming blank when change the prompt type from text to quickreply.

VSA-9815

Bot Not prompting for the number attribute when we have configured the number attribute after long attribute in the skill

VSA-9814

Time attribute : Complete calendar UI is not displaying at skill level.

VSA-9793

Maximum length Field validation message is little bit truncated (very close) to the below list field.

VSA-9692

Transformation functions not supported for List type of attributes - may prevent implementation of certain use cases.

VSA-9409

Tooltips for set attribute & transform widgets are not aligned to the fields they refer to.

VSA-9406

Skills: There is no Characters limit on UI.

VSA-8279

Expanding/Collapsing conversation items works inconsistently

VSA-7258

Message text is cutoff for the List form validations.

VSA-10212

Date&Time calendar pop-up is collapsed when user click and scroll the scrollbar in attribute page.

VSA-10027

Bot Builder Login

The application is not redirected to the login screen when the user closes the error popup after the session timeout.

VSA-9535

Export and Import Bot

Performance Issue | Users Bulk Import with huge set takes a long time 

VSA-6306

Swagger

In Swagger URL | expanding of post API calls it keeps on loading  Transformation functions cannot be applied on List type of attributes

VSA-9409

Swagger

On expanding POST API calls on Swagger URL, respective forms are not getting rendered.

VSA-7739

User Administration

Profile language resets to Bot Language after opening the test widget.

VSA-8464

Groups || Last modified time is not getting updated after updating the group.

VSA-7200

Transfer to Agent

Unable to see the buttons during transfer to another Group.

VSA-9999

Transfer to Agent is getting matched to other phrases in the Knowledge and Skills Scenario.

VSA-9832

Build and Publish

Issue with identifying skills. It needs more than one build & publish for skills to work.

VSA-9957

When executing group operations such as associating users, disassociating users or permission updates, 'Last Modified on' field for the respective custom group is not updated.

VSA-7200

Skill Execution

For Non-English tenants, Time attribute is throwing throws a validation message even after providing an valid information.

VSA-9820

Unrelated Search Strings are matching Skills with high scores

VSA-9698

Skill not identified even if it is above Fallback Threshold

VSA-8514