| Excerpt | ||
|---|---|---|
| ||
All the Serviceaide Intelligent Service Management Configuration Parameters that control the ticket-related functions. |
...
| Title | Description |
| Parameter Name | UPDATE_REQUESTER_TO_REQUESTED_FOR_DURING_TICKET_LIFECYCLE |
| Parameter Description | If this parameter value is set to Yes, when a ticket form is updated the Requester Name is automatically filled into the Requested For field of the ticket during the entire Ticket Lifecycle Requested For is populated with the Requester during initial save irrespective of the config parameter. When the value is set to No, users must manually update the Requested For field during the Ticket Lifecycle |
| Default Value | No |
| Valid Value | Yes/No |
| Impact Area | All Tickets Requested For field |
| Appears on Interface | All Users |
...
| Title | Description |
| Parameter Name | OUTSTANDING_APPROVAL_REMINDERS_FOR_OTHER_TICKETS |
| Parameter Description | This configuration enables the system to trigger outstanding Approval Reminders for ticket types - Service requests, Incidents, and Problems. |
| Default Value | Yes |
| Valid Value | Yes/No |
| Impact Area | Ticket Center |
| Appears on Interface | All Users |
ALLOW_ANALYST_TO_ADD_HIERARCHICAL_ATTRIBUTE
| Title | Description |
| Parameter Name | ALLOW_ANALYST_TO_ADD_HIERARCHICAL_ATTRIBUTE |
| Parameter Description | This configuration enables the Analysts to add the hierarchical attributes. |
| Default Value | Yes |
| Valid Value | Yes/No |
| Impact Area | Advance Ticket Center |
| Appears on Interface | Analyst |