Luma Knowledge Dashboard provides Key Performance Metrics in Artifacts Usage, Money, and the value that brings to the organization. It enables a system administrator to view the key metrics related to Artifacts retrieval, User Request Insights, and Channel performance inLuma Knowledge. This DashBoard is beneficial in many ways, and empowers Management, Curators to get real-time data on the system performance and effectiveness.
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The type of media used can have a major impact on the approachability, understandability, and, ultimately, usefulness of an artifact. For example, videos tend to be better than documents, albeit at a cost. This statistic enables curators to decide what type of media makes the most sense and whether they should spend the extra money on media production (i.e., video) to get a better outcome.
Since artifacts have an intended audience. So tracking the effectiveness by user type (audience) is very important. What works well for an analyst may not be understandable to an SSU, let alone a Guest. And of course, having artifacts targeted to specific user types is often necessary, if not required, for security reasons. Seeing where quality is not up to the highest level provides investigative insight into the potential need changes the media presented to that audience, address curator performance or quality of the source. Ideally, the AQI would be similar across all user types and outliers explored.
Download Dashboard Reports
You can also download and view the metrics information generated for the various segments on the Luma Knowledge Dashboard. You can click on the download button and download the reports in CSV format.
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The information will be downloaded in a CSV file, which can be saved on your local system.
The following reports can be downloaded from the dashboard:
Dashboard Metrics Report: This is the summary report that contains all the metrics available on the Luma Knowledge Dashboard.
Click on the download button at the top of the Dashboard to down the report.
Here you can find the Metrics name and the associated counts displayed or used to build the graphs or visual representations.
User Feedback Report: The report provides information on Positive and Negative feedback received for Artifacts in Luma Knowledge. The information enables the administrators to get in-depth information on how the 'Result Summary' metrics are calculated.
Click on the download button at the 'Result Summary' metric.
A CSV file is generated with the following details:
Artifact Id represents the Artifact for which a feedback (positive or negative) is received. The report field contains the Artifact’s Id in Luma Knowledge.
Artifact summary is the summary of the Artifact.
Feedback Provider(Username) is the user who has provided the feedback.
Feedback:This is the feedback recieved for the Artifact. A user may find the artifact Helpful (positive feedback) or Not Helpful (negative feedback).
Feedback Time is the date and time when user feedback is received.
