This article contains the following topics:
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This article describes the change approval features available in ServiceAide Cloud Serviceaide Intelligent Service Management (CSM). Read this article to understand how to view and manage the pending approvals or reviews. |
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Follow these steps:
- Navigate to WORKSPACES, WORKSPACES> Outstanding Items to see the requests in your queue.
- Click the expand button to view the details of a request.
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You can approve or reject a request, view comments posted by other users, or seek more information before approving it.
Follow these steps:
- Click WORKSPACES, WORKSPACES> Outstanding Items.
The Home tab lists the pending approval, reviews, and feedback requests. You can click the link corresponding to the approval request to view the ticket. - Click the Expand button corresponding to the approval request and read the details of the ticket. You can enter your comments in the Comments field. Click the Decisions tab to view the comments and decisions of other approvers.
- Click Approve to approve the request, else click Reject. If you need more information, specify your requirements in the Comments field and click Need More Info.
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When you are designated as a reviewer for a ticket, you can view the request in your Outstanding Items. You can also provide your feedback.
Follow these steps:
- Click WORKSPACES, WORKSPACES> Outstanding Items.
The Home tab lists the pending approval, reviews, and feedback requests. You can click the link corresponding to the review request to view the ticket. - Click the Expand button corresponding to the review request and read the details of the ticket. Click the Decisions tab to view the comments of other reviewers.
- Enter your review feedback in the Comments field and click Submit. If you need more information about the ticket, mention your requirements in the Comments field and click Need More Info.
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