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The following slice configuration parameters are applicable to the Change Management process in the application. They are classified under Parameter Category Change Management in the Manage configuration parameter form. |
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CHG_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS
This parameter allows the administrator to configure to view or hide the workflow actions based on the configured ticket status.
Title | Description |
| ID | 1056 |
Parameter Name | CHG_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS |
Parameter Description | Set values for status at which to restrict viewing the workflow related actions of a change request.. |
Default value | Closed |
Valid value | Active, Approved, Archive, Closed, Complete, Escalated, New, Pending, Queued, Request- Delete, Resolved, Submitted |
Impact Area | Change Request workflow actions |
Appears on Interface | All users |
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Title | Description |
| ID | 135 |
Parameter Name | NOTIFICATION_INTERVAL_FOR_OUTSTANDING_APPROVAL_REMINDERS |
Parameter Description | Set the Time Interval (in Hrs.) between successive reminder notifications to Approvers for outstanding approvals. Reminder Notifications are sent out to the Approver(s) at the set interval until the approver attends to the Outstanding Approval. |
Default value | 24 hours |
Valid value | Number (time value) |
Impact Area | Service Request and Change Approval process communication |
Appears on Interface | Not visible on GUI |
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