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The slice configuration parameters that are listed below control the functionality that is related to problem management. They are classified under the Parameter Category Problem Management in the Manage Slice Configuration form. |
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PRB_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS
This parameter allows the administrator to configure to view or hide the workflow actions based on the configured ticket status.
Title | Description |
| ID | 1059 |
Parameter Name | PRB_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS |
Parameter Description | Set values of Status at which to restrict viewing the workflow actions of a problem request. |
Default value | Closed |
Valid value | Active, Approved, Archive, Closed, Complete, Escalated, New, Pending, Queued, Request- Delete, Resolved, Submitted |
Impact Area | Change Request Workflow actions |
Appears on Interface | All users |
VIEW_SEVERITY_ON_PROBLEM
| Title | Description |
| ID | 124 |
| Parameter Name | VIEW_SEVERITY_ON_PROBLEM |
| Parameter Description | This parameter controls display of the Severity field in the General Information tab on Problem Tickets |
| Default Value | Yes |
| Valid Value | Radio Button Options |
| Impact Area | Problem Ticket |
| Appears on Interface | Agent |
PRB_INITIAL_STATUS
This parameter manages the default value for Status of New Problem Tickets.
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PRB_INITIAL_SOURCE_FOR_EMAIL_CONVERSIONS
| Title | Description |
| ID | 953 |
| Parameter Name | PRB_INITIAL_SOURCE_FOR_EMAIL_CONVERSIONS |
| Parameter Description | This parameter sets the initial source (origin) for a new problem created via conversion of incoming emails. |
| Default Value | |
| Valid Value | Drop-down list |
| Impact Area | Problem Tickets |
| Appears on Interface | Agent |