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The slice configuration parameters that are listed below control features related to request fulfillment. They are categorized under the Parameter Category Request Management in the Manage Slice Configuration form. |
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SRQ_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS
This parameter allows the administrator to configure to view or hide the workflow actions based on the configured ticket status.
Title | Description |
| ID | 1055 |
Parameter Name | SRQ_DISABLE_WORKFLOW_ACTIONS_ON_TICKET_STATUS |
Parameter Description | This parameter sets the Status values which restrict the workflow view access to service request Tickets. The system default value is Closed. |
Default value | Closed |
Valid value | Active, Approved, Archive, Closed, Complete, Escalated, New, Pending, Queued, Request- Delete, Resolved, Submitted |
Impact Area | Service Request workflow Updates |
Appears on Interface | All users |
SRQ_INITIAL_STATUS
This parameter controls the default value for the Status field of New service request.
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