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Automation Center is only available in the CSM ISM Service Management edition. This feature is not available in the CSM ISM Service Desk edition. |
The Amazon EC2 connector helps you automate the management of Amazon EC2 instances. As a designer you can design workflows to provision, start, stop, terminate, and restart Amazon EC2 instances. This section provides following information for the Amazon EC2 connector:
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- Start an Instance
You can use this workflow to start a user specified Amazon EC2 instance.
For example, as an administrator you can raise a service request to start an amazon EC2 instance. The lifecycle of the Start an Instance workflow is as follows:- Start an Amazon Instance
- Add worklog to Service Request
- Close service request (Cloud Intelligent Service Management connector)
- Amazon EC2 Connector Task
- Format Worklog Text
- Add Worklog to Service Request
- Close Service RequestStop Amazon EC2 Instance
- You can use this workflow to stop an EC2 instance that is based on the user specified EC2 image identifier. For example, An EC2 instance is in the On state and you would like to turn it off. The lifecycle of Stop Amazon EC2 workflow is as follows:
- Stop an Amazon Instance
- Add worklog to Service Request
- Close service request
- Amazon EC2 Connector Task
- Format Worklog Text
- Add Worklog to Service Request
- Close Service Request
- Provision an EC2 instance and create Asset record
You can use this workflow to provision a new EC2 instance that is based on a predefined template. The template is based on an AMI ID and the type of the instance. For example, you want to you create an instance, Specify the AMI ID (amazon machine image id), base version of the image, the base OS and software. The lifecycle of the Provision an EC2 instance and create Asset record workflow is as follows:- Provision Amazon EC2 instance.
- Create an Asset to represent provisioned EC2 instance
- Relate Asset to Service Request
- Format Worklog Text
- Delay Timer Task
- Add Worklog to Service Request
- Close Service Request. Creates an asset record for the instance and communicates the details to the requester. (Cloud Intelligent Service Management connector)
- Terminate an Amazon EC2 Instance and update Service request
This workflow can be used to terminate the provisioned AWS instance based on the instance identifier.
For example, you have an Amazon EC2 instance that is running and you want to shut it down. Once you run this workflow, it deletes an asset you own from your repository. The instance is brought down, the disc space is cleared up, you will not own it anymore and you will not be charged for the instance. The lifecycle of the Terminate an Amazon EC2 Instance and update Service request workflow is as follows:- De-provision Amazon EC2 instance
- Update asset to mark it as inactive
- Relate Asset to Service Request
- Format Worklog Text
- Delay Timer Task
- Add Worklog to Service
- Close Service Request
- Restart an Amazon EC2 Instance
You can use this workflow to restart a user specified EC2 instance.
For example, you use a server on the cloud to do your tests and restart that instance. A dedicated administrator owns and processes requests for assets on the cloud. As a user you can raise a service request to execute this workflow to restart an Amazon EC2 instance. The lifecycle of the Restart an Amazon EC2 Instance workflow is as follows:
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