As an analyst, your primary role is to provide support to your customers. You also have to ensure the fulfillment of all requirements that are related to processes and service level agreements.
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Analyst Workspaces
As an analyst you use ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) for tasks that are related to logging and managing tickets. The WORKSPACES menu is your gateway to perform your primary activities as an analyst.
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The Outstanding Items workspace displays a list of outstanding tasks that require your action and contains the following sections:
- Approvals - Tickets pending your approval.
- Review - Tickets pending your review.
- Article Approvals - KB Articles pending your approval.
- Article Reviews - KB Articles pending your review.
- Feedback - Service feedback surveys pending your comments.
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- Set as Home Page: Navigate to the desired workspace, click Action, and select Set as Home page.
- View lists in the Grid view or List view: Navigate to WORKSPACES, WORKSPACES> SERVICE DESK, and Ticket Center. Click
to view the tickets in the Grid view or click 
to view the tickets in the List view. You can switch between the list and grid view for All Configuration Items in the Configuration Management workspace.