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Info |
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Service View is only available in the CSM ISM Service Management edition. This feature is not available in the CSM ISM Service Desk edition. |
Create Service
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- Log in to the application as an Administrator or a Service Owner.
- Navigate to WORKSPACES> Service Pulse> Service View> Active Services. Double-click the service that you want to edit to open the details page for the service.
- You can edit the Overview section to modify these details:
Name
Identifier
Function
Description
Status
Categorization
Organization
Owner
Related Asset
Expand the Attributes section, click the Services Tab, and add the following information:
Service Owner
Business Owner
Regulated
Service Catalog: Expand the Service Catalog section to relate the service to an existing catalog or a new catalog.
Subscribed Organization: Expand the Subscribed Organization section to select organizations to be subscribed for this service.
Relate CIs: Click Relate CIs in the Related CIs section, select the Relation Domain, Relation Type, and Select CIs. You can relate a service to CIs based on the following relation domains and relation types:
Logical: A child-parent relation. The types of relations are Child of, Parent of, and Related to.
Network: A downstream-upstream relation. The types of relations are Downstream of, Upstream of, and Related to.
Power: A receive-supply relation. The types of relations are Receives from, Supplies to, and Related to.
Service: A depend-support relation.
Relate Projects: Expand the Relate Projects, to relate an existing project, or create a new project to relate it to the service.
Relate Tickets: Click Relate Tickets and select one or more tickets and relate it to the service.
Attachments: Click Add New to relate one or more attachments to the service. You can also relate an existing attachment by clicking Relate Existing.
Contacts or Groups: Click New Related Contact under Contacts and Groups, select the Relationship Type,Contact Type, and other necessary information to relate a contact, group or both to the service. You can relate contacts and groups to a service based on the following Relationship Types.
User
Approver
Reviewer
Support Provider
Note: If the relationship type is Approver or Reviewer, the Approval Phase field is enabled. Specify the Contact/Group and click Relate.
Add Service Hours: You can add a schedule for the service availability of services, or for outages, or for service maintenance. Specify the start and end date with recurrence details and click Save.
Note: You can associate an existing holiday list to a service. If you do not specify the time zone, the application sets it to default.Click Save to save the relationship details.
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