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This article contains the following topics:

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  1. Navigate to WORKSPACES> SERVICE DESK> Ticket Center, and open the desired ticket for editing.
  2. Click the light bulb icon near the Description field.
    Note: The Search is not restricted based on KB article category. You can view solutions that are related to CIs, affected services, CCTI, and  and organization on a ticket. You can also search for outage articles and FAQs.

Use Solution from Recently Resolved Tickets

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