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The feedback gives the service providers information about their services. Identifying the trends in satisfaction levels allows the service provider to develop action plans for continuous improvement.
While all analysts can be made part of the Service Feedback process, feedback can be sought on the usefulness of certain applications. Service feedback surveys are sent out to you at fixed intervals, as scheduled by the application administrator. You can submit your feedback from the analyst user interface. You can also use the direct URL link in the feedback schedule notification.
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You can view the feedback requests and can submit your feedback on the Outstanding Items page.
Follow these steps:
- Click WORKSPACES, SERVICE DESK, WORKSPACES> SERVICE DESK> Outstanding Items and scroll down to the Feedback section.
- Click the expand icon next to a feedback request.
- Provide your response to the survey questions and click Submit.
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