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Outbound web service enables ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) to interact with external systems using SOAP or RESTful web service calls. The outbound web service operation is linked to a workflow action. When an analyst executes the workflow action on a ticket, the outbound web service operation is initiated. If the external application returns a response to the web service call, the product accepts the response and updates the ticket accordingly. |
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This section helps you understand how to enable interaction between CSM Intelligent Service Management and external applications using web services.
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