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You can execute workflow actions on tickets in ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) from external applications using SOAP-based web service calls. For example, you can set a ticket status as "Canceled". |
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Excerpt |
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You can execute workflow actions on tickets in ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) from external applications using SOAP-based web service calls. For example, you can set a ticket status as "Canceled". |
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