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- Change is classified using an appropriate change type; and processed through a workflow for that change type.
- Change is submitted through an appropriate change approval process; specific to the type of change.
- Change is implemented according to a defined process; with tasks to ensure that all aspects of the change are implemented.
- Change implementation is reviewed to ensure that overall business risk is minimized. Change implementation also ensures that the change is recorded in all related systems before closure.
The ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) provides six predefined change management process workflows:
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