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Getting Started
Familiarize yourself with the basics of Serviceaide Intelligent Service Management. Learn how as an administrator you can use the sidekick wizard to set up the solution.
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The application administrator can start using the application with in-built configurations and later customize the application according to the organization requirements.
Features and Functionality
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- Access the knowledge base and look up suitable solutions for your IT support needs.
- Log user requests, modify the request, and track the time that the analysts spent on each activity.
- Set up Workflow Actions to automate processes.
- Set up SLA Targets.
- Manage and control the actions that are visible and available to different sets of users.
- Monitor and manage IT systems and services using features such as searches, reports, charts, and dashboards.
- Manage IT assets such as servers, laptops, virtual machines, operating systems and other assets that are deployed on the network.
Automate routine and complex IT tasks such as send email notifications.
Serviceaide Intelligent Service Management Users
You can classify the users of Intelligent Service Management on the following points:
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