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By default, an administrator has access to the full suite of features in the application. An administrator can access all forms and records in the application.
To understand CSM Intelligent Service Management features available to self-service users, read through the Self-Service User section. Similarly, to understand the functionality available to service desk agents or analysts, read through the Analyst section.
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As an administrator your main tasks include setting up the components of your application instance and configuring their behavior. An administrator can access all the workspaces in CSM Intelligent Service Management. This section lists out only the workspaces that are relevant to application administrators.