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A support organization provides services to multiple organizations. In such situations, the tickets that originate from each organization must be isolated from the others for security reasons. Permissions are set at the application level. For more information, see Enable Organization-based Security. |
Manage User Access
ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) allows to manage user access through licenses, permissions, navigation menus and toolbars, organization based security, and effect of record status on its availability. For more information, see Manage User Access.
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Access to administration or other business critical functions must be allowed to selected users only. As an administrator, control the tasks that a user is allowed to perform on a particular form. |
CSM Intelligent Service Management offers the following three types of user actions in the application:
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