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- You cannot deactivate a role. The deleted roles are directly removed from the application.
- A contact and a support group can participate in multiple roles.
- The permission assignment to a role is not a part of role creation. The Assigned Permissions section is read-only and displays the permissions that are assigned to the current role.
- The system defined roles have a negative ID value. You cannot delete the system defined roles. For example, KB Analyst and KB Admin.
You can delete a role. When you delete a role, the role record gets removed from the application. When a role is deleted, the relationships to contacts and groups that are related to the role are also lost. Therefore, permissions available to the contacts and support groups through that role are no longer available.
- Do not create more than one role with the same name. The reason is that there could be a conflict in the recognition of the name by the system. However, ServiceAide Cloud Serviceaide Intelligent Service Management (CMS) allows you to create multiple roles with the same name.
- Roles cannot be used for assignments. Roles are available only of managing permissions and for identifying recipients for a communication template. This behavior makes it possible to send the notification to all members of the role.
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