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The access to the application features must be based on the job roles of the users. For example, the administrative forms are only available to the administrators and not to the analysts. Similarly, users can see the asset center and automation center workspaces only if they belong to a specific role. |
As an administrator, you can configure role-based views to customize the ticket and CI forms for different roles. You can control the visibility of the ticket and CI sections and fields for a role. You can use this feature for the following purposes:
- Set the fields as read-only or as edit for a particular role.
Note: As an administrator you can set the required fields to read-only after creating a ticket, for an analyst. The analyst can use the Service Catalog to create a ticket, if required. - Create and assign role-based views to different roles.
- Modify a field label and provide translations in the supported languages.
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