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1. On the Manage menu, click Administration and then click Tools.
2. On the Tools page, select Slice Configuration to open it in a separate page.
3. On the Job Triggers tab, click Create New to open the Configure Job Trigger in a separate window.
   
   
   
4. From the Job drop-down list, select Auto Assign Ticket.
   
5. Provide a Description for your Trigger, for example, "Round Robin Assignment Trigger"

6. For Cron Expression set the interval that this trigger will run. Essentially how often do you want tickets assigned to a group to be evaluated for Round Robin assignment? An interval of 15 minutes to an hour is recommended.

   Info
   title Note
   Priority and Time Zone drop down lists are used for Job Triggers.

   
   

7. Click Apply Changes to reflect the changes.