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Table of Contents

Luma 1.16.10 Release – December 2020

This release contains the following fixes and features:

Defect IDDescription


Issue with the Agent Chat Dashboard report export. There is a mismatch between the data available on the Agent Chat Dashboard metrics and the exported report.

Luma 1.16.9 Release – November 2020


Defect IDDescription


Follow up process triggered through Luma is changing the status of tickets incorrectly in a specific scenario

VSA-9776Issue with Timeout for Whatsapp and MS-Teams chat channels, when used with Skill branching during the conversation feature is turned off.

Unable to save the skill with the "List" attribute in the conversation parameter

VSA-9713Attachment failed to upload if the attachment name consists of special characters (Released as hotfix)