Administrators and Developers can set each role's order of skills displayed within the Welcome Skill to create a customized welcome experience. You can also decide what skills need to be part of the welcome skill, and set the order of those skills. Skills Builder allows you to set Custom, System and ITSM skills as part of the welcome skills. You can add images in the Welcome Skill to provide a nice welcome experience to the user. For more information, see Creating your First Skill.
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On the bot dashboard, from more options 
, click Bot Configuration. On the Bot ConfigurationInformation page, click the Welcome SkillSkills tab as shown below.
Setting Skills Display Order
The display order of skills shown in the welcome skill is determined by the end user's role. To view and set the order of skills first select a Role from the drop-down list. The grid displays all skills assigned to the Welcome skill for that user's role.
The default Display order of the skills for each role Skill Name is A to Z. Administrators and Developers can change the Display Order to any of the following options:
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