Luma is a Virtual Support Agent which allows users to interact in a conversational manner to resolve their issues or interact with Service Management team. It provides a faster and easier way for end users to interact with the Service Management team 24x7 and aims to reduce repetitive manual tasks that burden support agents.
Luma platform assists in building and deploying a conversational user experience interface with AI/ML capabilities in several key channels and can be integrated to any ITSM system.
Users can converse with Luma using the channel which is configured for the Bot to work with.
Luma eliminates tedious repetitive tasks to keep Service Management team more productive and helps to improve customer satisfaction.