This article contains the list of standard reports available in Cloud Service Management edition and Service Desk edition.
| Cloud Service Management Edition | Service Desk Edition |
|---|---|
| Report Name | Report Name |
| All Open and Closed Tickets | All Open and Closed Tickets |
| Average Resolution Time | Average Resolution Time |
| Average Resolution Time By Configuration Item | - |
| Average Resolution Time By Group | Average Resolution Time By Group |
| Average Resolution Time By Individual | Average Resolution Time By Individual |
| Average Resolution Time Trend | Average Resolution Time Trend |
| Average Resolution Time Trend By Configuration Item | - |
| Average Resolution Time Trend By Group | Average Resolution Time Trend By Group |
| Average Resolution Time Trend By Individual | Average Resolution Time Trend By Individual |
| Average Resolution Time Trend for Self-Service Users | Average Resolution Time Trend for Self-Service Users |
| Average Response Time | Average Response Time |
| Average Response Time By Configuration Item | - |
| Average Response Time By Group | Average Response Time By Group |
| Average Response Time By Individual | Average Response Time By Individual |
| Average Response Time Trend | Average Response Time Trend |
| Average Response Time Trend By Configuration Item | - |
| Average Response Time Trend By Group | Average Response Time Trend By Group |
| Average Response Time Trend By Individual | Average Response Time Trend By Individual |
| Average Response Time Trend for Self-Service Users | Average Response Time Trend for Self-Service Users |
| Average Time To Close Tickets | Average Time To Close Tickets |
| Average Time To Close Tickets By Configuration Item | - |
| Average Time To Close Tickets By Group | Average Time To Close Tickets By Group |
| Average Time To Close Tickets By Individual | Average Time To Close Tickets By Individual |
| Average Time To Close Tickets Trend | Average Time To Close Tickets Trend |
| Average Time To Close Tickets Trend By Configuration Item | - |
| Average Time To Close Tickets Trend By Group | Average Time To Close Tickets Trend By Group |
| Average Time To Close Tickets Trend By Individual | Average Time To Close Tickets Trend By Individual |
| Average Service Delivery Performance | - |
| Average Service Delivery Performance by Organization | - |
| Average Service Delivery Performance by Service | - |
| Average Service Delivery Performance for Support Group | - |
| Average Service Delivery Performance for Support Group by Organization | - |
| Average Service Delivery Performance for Support Group by Service | - |
| CI Related Open Tickets Report | - |
| CI Status Report | - |
| CI status Report by Class | - |
| CI Warranty Expiry Report | |
| Configuration Item Details Report | - |
| Knowledge Articles by Category | Knowledge Articles by Category |
| Open Tickets Aging Report | Open Tickets Aging Report |
| Open Tickets Aging Report by Group | Open Tickets Aging Report by Group |
| Open Tickets Aging Report by Individual | Open Tickets Aging Report by Individual |
| Scheduled Changes | - |
| Scheduled Changes by Group | - |
| Scheduled Changes by Individual | - |
| Service Feedback Analysis | Service Feedback Analysis |
| Service Level Breach History Report | Service Level Breach History Report |
| Service Level Breach History Report By Target | Service Level Breach History Report By Target |
| Service Level Compliance History by Ticket Report | Service Level Compliance History by Ticket Report |
| Service Level Compliance History Report | Service Level Compliance History Report |
| Ticket Activity By Individual | Ticket Activity By Individual |
| Ticket Details Report | Ticket Details Report |
| Ticket Status Report | Ticket Status Report |
| Ticket Status Report By Affected Services | - |
| Ticket Status Report By Configuration Item | - |
| Ticket Status Report By Group | Ticket Status Report By Group |
| Ticket Status Report By Individual | Ticket Status Report By Individual |
| Ticket Top 5 CCTI Report | Ticket Top 5 CCTI Report |
| Ticket Top 5 Organizations Report | Ticket Top 5 Organizations Report |
| Ticket Top 5 Requesters Report | Ticket Top 5 Requesters Report |
| Ticket Top 5 Services Report | - |
| Ticket Volume By CCTI | Ticket Volume By CCTI |
| Tickets Volume and Backlog Report | Tickets Volume and Backlog Report |
| Tickets Volume and Backlog Report By Group | Tickets Volume and Backlog Report By Group |
| Tickets Volume and Backlog Report By Individual | Tickets Volume and Backlog Report By Individual |
| Tickets Volume and Backlog Trend | Tickets Volume and Backlog Trend |
| Tickets Volume and Backlog Trend By Group | Tickets Volume and Backlog Trend By Group |
| Tickets Volume and Backlog Trend By Individual | Tickets Volume and Backlog Trend By Individual |
| Tickets with Open Tasks Report | - |
| Work Effort Report | Work Effort Report |
| Work Effort Report By Group | Work Effort Report By Group |
| Work Effort Report By Individual | Work Effort Report By Individual |
| Work Effort Trend | Work Effort Trend |
| Work Effort Trend By Group | Work Effort Trend By Group |
| Work Effort Trend By Individual | Work Effort Trend By Individual |
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