Automation allows you to automate tasks on remote services, servers, applications, and hardware. It removes the need to manually perform repetitive or rules-based tasks. It can streamline the way IT operates and shift tedious administration tasks away from people in order to allow them to focus on higher-value work. Since the automated processes are recorded, management can review these events to determine if there are areas for continuous improvement. Not only does Automation save your organization a significant amount of money in terms of operating costs, but it also frees up service desk analysts to focus their efforts on more mission-critical tasks such as assisting customers on complex issues and customer satisfaction.
The following are the benefits of automation:
Automation can automate tasks such as employee onboarding, manage user access rights, server management, and more. For example, you can use Directory and Mail Server operations provided out-of-the-box to set up network accounts and mailboxes for new employees. Some examples where Automation allows you to integrate with external systems is:
Following is how automation works:
Automation is an optional add-on and is a separate subscription from the Luma VA license. Automation is licensed based on workflow executions.
To purchase a subscription, contact your Serviceaide account manager. The account manager can arrange to have the add-on activated for your organization's production and staging instances, generally within a few days.
You can send an email to info@serviceaide.com to request a trial.