This page shares historical service availability for CSM2 and CSM3 production Intelligent Service Management and Luma 2.x environments. This provides customers with information about service availability and any disruptions to service on a monthly basis. Note that planned maintenance is not considered downtime.
Month | CSM2.serviceaide.com Uptime | CSM3.serviceaide.com Uptime | CSM5.serviceaide.com Uptime |
---|---|---|---|
May 2022 | 100% | 100% | Decommissioned |
April 2022 | 100% | 100% | Decommissioned |
March 2022 | 100% | 100% | Decommissioned |
February 2022 | 100% | 100% | Decommissioned |
January 2022 | 100% | 100% | Decommissioned |
December 2021 | 100% | 99.95% | Decommissioned |
November 2021 | 100% | 100% | Decommissioned |
October 2021 | 100% | 100% | Decommissioned |
September 2021 | 100% | 100% | Decommissioned |
August 2021 | 100% | 100% | Decommissioned |
July 2021 | 100% | 100% | Decommissioned |
June 2021 | 100% | 100% | Decommissioned |
May 2021 | 99.95% | 100% | Decommissioned |
April 2021 | 99.99% | 100% | Decommissioned |
March 2021 | 99.99% | 99.97% | Decommissioned |
February 2021 | 99.94% | 99.98% | Decommissioned |
January 2021 | 99.93% | 100% | Decommissioned |
Month | lumapro.serviceaide.com/login Uptime |
---|---|
May 2022 | 100% |
April 2022 | 100% |
March 2022 | 100% |
February 2022 | 100% |
January 2022 | 100% |
For historical information on Service Availability for Intelligent Service Management, refer to Historical Service Availability Report.
Serviceaide commits to the availability of the service for the production environment as indicated in the table below for the Intelligent Service Management SaaS offering during the Subscription Term of the service. If the Availability decreases below the Threshold for Service Availability Default listed below, the customer may be entitled to credits as outlined in the terms and conditions of their contract.
Component | Target Availability SLA | Threshold for Service Availability Default |
---|---|---|
Intelligent Service Management | 99.9% | 99.5% |
Luma 2.x | 99.9% | 99.5% |
Serviceaide measures Availability Service Level Agreement (SLA) targets as described below:
Planned outage time periods are defined as downtime of the solution for periodic and required scheduled maintenance where Serviceaide provides notice to Customers. This includes monthly planned application and infrastructure maintenance as well as quarterly feature releases.