This article guides you through the process to declare CI as a Service.
When creating tickets, I would like to relate it to the Affected Service. How do I declare a Configuration Item to be a Service so that I can choose from a list of Services Procedure.
If you'd like to make a set of CIs available as Affected Service, you can do this by declaring the 'Class' of a CI in Configuration Parameter, using the "SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES" parameter name.
For example, you would like All CIs in your instance having the CCTI of "Software >> Application" be available as Affected Service on a Ticket.
To do this, you can follow these steps: