A Guest user in Luma is a user who has not registered or authenticated in Luma. They are essentially an anonymous user to the system. To learn more about the permissions available to a guest user versus other users, refer Define Roles and Permissions.
By default the User Registration skill is available at the system level for Guest users to register with Luma. This skill can be set to Active or Inactive status. If the skill is set to Active, guests can access this skill in the chat channel. If the skill is made Inactive, users cannot access the skill.
The Guest role is not available for User Management. |
Benefits of Guest Users:
An Administrator can create the required skills with permission set to the Guest role. Following are the high level steps to create the Guest User Skills:
Following is an example of how you can interact with Luma in MS-Teams.
Once you have verified the username successfully, you can view the list of skills assigned to you.
To create or execute any skill fulfilment, you must have an account in the external system connected with Luma, for example, ISM. |