This section provides the information necessary to access and use the Web Services API (WS API). The WS API currently supports the SOAP protocol.

The WS API provides a programmatic way of interacting with the Service Desk platform. You can change data for entities such as Tickets, Configuration Items, and Knowledge Articles that are managed within the Service Desk application.

To use this document, basic familiarity with software development, webservices, and the Service Desk user interface is required. Any functionality that is described in this document is available only when your organization is granted Web Services access license.

If you cannot access the features you see in this document, contact Service Desk Support.

We recommend using the SOAP UI client to interface with Serviceaide Intelligent Service Management Web Services. Refer to http://www.soapui.org for more information about using SOAP UI client.

This section contains the following topics:

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