Automation Center is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.

This article contains the following topics:

Workflows belong to a solution. A single workflow can have many instances. You can provision an instance directly from an existing instance on the Automation Center homepage. You can use the Run New Instance action on the Automation Center homepage or on the Workflow Library to run a workflow multiple times. Each of this action triggers a new instance. To view more options that are related to an instance, click the down arrow icon in the far left column. The available options are as follows:

Edit Comment
View Instance Status
Run New Instance

Edit Comment

Click the Edit Comment option to add details about the running instance of a workflow and the purpose of running the instance.

View Instance Status

View Instance Status displays the status of an instance and gives you a preview of the workflow. It also, highlights the current step and the status of the step. For example: If the instance status is running, the current step is highlighted in green. If the instance status is failed the current step is highlighted in red.

Follow these steps:

Navigate to WORKSPACES> AUTOMATION> Automation Center> Home.
Click the drop- down icon in the far left column.
Select View Instance Status.

Instance Status

The Instance Status displays the following information about an instance:

Workflow Solution
Health:
- Running
- Delayed
- Completed with error
- Pending
- Aborted
- Progress
- Current step
- Organization
- Initiator
- Start Date or time
- Comments

The Instance status table also displays details such as the Workflow Solution, Status, Progress, Current Step, Initiator, Start Date/Time, End Date/Time, Global Inputs, and Comment. You can also view the workflow diagram with the current step highlighted in green. You can also view the Input and Output parameters for each step by clicking the plus icon.

History

The History tab lets you view details about the last update date and time of the instance. You can also view by whom the instance was last updated.

Other Instances

The Other Instances tab displays a list of similar instances in reverse chronological order for the last five days. You can view and monitor the progress of similar instances which are derived from the same workflow. The table contains the following information:

Instance ID
Health
Progress
Current Step
Time spent in step
Cost Savings
Organization
Initiator
Start date/ time
Comment

Run New Instance

Run New Instance lets you create an instance directly from an existing instance on the homepage.

Follow these steps:

Navigate to WORKSPACES> AUTOMATION> Automation Center, click Home. Select an instance, and click Run New Instance from the Instance Status Menu.
Specify the workflow input parameters that you require. For example, New Instance Name, New Instance Size, AMID.
Note: AMID displays the unique identifier of the Amazon instance.
Click Run
A new workflow instance is launched and a new Instance Id is generated.

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