Predefined Advanced Reports and Dashboards

Advanced Reports are only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.

Serviceaide Intelligent Service Management provides the following predefined reports and dashboards:

Type	Name	Description
Reports	Asset Warranty Expiration	Displays a list of assets for which the warranty expires in the specified expiry date range.
	Automation: Licensing Overview	Displays the licensing information for Service Automation
	Automation: Workflow Executions overview	Displays the list of workflow executions over the time period.
	CSM: License Usage Overview	Overview of how user accounts licenses are being utilized.
	Asset Discovery	List of discovered assets within the specified timeframes
	Asset Discovery Coverage	Discovery coverage of Assets by IP address scan with that of full scan
	Tickets Closed By Group	Groups closing most number of tickets in a given date range
	Tickets Created By Organization	Organizations raising most number of tickets in a given date range
	Volume And Backlog Trend	Trend for ticket creation, closure and backlog
	Warranty Expired Assets	Displays a list of assets for which the warranty has expired.
	Work Effort Trend By Group	Effort spent by the groups closing most number of tickets in a given date range
Dashboards	Ticket Trends	Dashboard depicting top 5 ticket trends for a selected date range.

Intelligent Service Management - English