To add attributes to assets, update the Custom Asset/CI Attribute Template. The Custom Asset/CI Attribute Templates are applied to the assets based on the model of the asset. For example, an asset is of the model Dell Latitude M 4700, if that model has CCTI Hardware Server then the Hardware Server template is applied to that asset. For more information, see Manage Models. Serviceaide Intelligent Service Management has 12 out of the box asset attribute templates:

Hardware Laptop

Hardware Workstation

Hardware Tablet

Hardware Mobile

Hardware Storage

Network Firewall

Network Hub

Hardware Printer

Network Switch

Network Router

Hardware Asset

Hardware Server

Currently the application allows you to edit these templates to add new attributes. However you are not allowed to create new custom asset templates.

Follows these steps:

Navigate to MANAGE> ADMINISTRATION> Tools> and click Custom Asset/CI Attribute Templates.
Change the search filter to include System Defined and search.
Select the template to which you want to add new attributes.
Note: Click Create New, if no attributes are created.
Add the attribute to the specific template.
Select the check box Add During Creation and Update existing Assets/CI?, to add the new attribute to the existing/new assets.
You have successfully added the new attributes to the asset template.

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