Service View is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.

As an IT manager, you are responsible for taking decisions that are important for meeting your service objectives. To take such decisions, you require a deep insight into how the different services are performing. The Service View workspace provides you with the metrics and trends that help you monitor your service performance. As part of this step, Sidekick takes you to the Service View page. You can perform the following tasks:

View metrics and updates that are related to active services
View a list of all services
View a list of all active services
Create and edit services
View metrics that are related to the services
View the upward and downward trends in the performance of your services
Filter the metrics by organization, owner, and time period.

You can also navigate directly to the Service View page and perform the required tasks. For more information about creating and managing services, see Service View. For an overview about defining services, view the following video:

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