Description:

These instructions tell you how to map the mail address on the LDAP side with the email address as well as login id field on Service Desk side

Introduction

You may want to map the mail attribute on the LDAP to the email address as well as the login id on the Service Desk side. This is possible by following the steps listed here. Procedure
For Mapping the mail attribute on the LDAP to the e_mail and user_login attributes on Serviceaide Intelligent Service Management.

Define the attributes as follows in the map.attribute file of the Contact Sync utility:

e_mail=mail
user_login=${mail}

Keywords: mail; LDAP

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