Data Extract

Intelligent Service Management: Data Extract

Description:

Customers may request and receive a one-time data extract from their Slice. This article explains the procedure to request the extract

Introduction:

Procedure to get the data extract from customer slice.

Background:

Data extraction is the process of retrieving data from the Serviceaide Intelligent Service Management data source. The customer uses this data for customized reporting purposes. Customers may request and receive a one-time data extracts from their Slice.
Data can be extracted for a specific customer slice (based on Slice ID), Data extraction can be of two types:

Full Extract - All the data in the given slice is extracted; without any timely restriction.
Delta Extract - Data that was modified during a specified period is extracted. Delta Extract is done on the basis of Start Date and End Date that is specified for the Delta Extract.

Instructions:

1. Require in advance, as this process must be scheduled by Intelligent Service Management team.
2. Specify if it should be Full Extract or Delta Extract. We recommend that data extraction for the first time is a Full Extract.
3. ServiceAide is going to deliver

Appropriate SFTP server location/folder and file name
Account / password to access the SFTP server
In case it is Delta Extract, ServiceAide is going to deliver a pass phrase used to encrypt the data extract file.

4. Customer needs to access the SFTP server location/folder using the Account provided by ServiceAide and download the file specified.
5. If the file has GPG extension, it should be decrypt using GPG utility, which can be downloaded from http://www.gpg4win.org/index.html

Open the GPG utility by double clicking the shortcut on your workstation.
Choose the Interface and select the Extract file to decrypt.
GPG will prompt you for the pass phrase used to encrypt the data extract file.
Enter the pass phrase provided by ServiceAide Support and click Ok.

TechId: TEC1566737
Keywords: Export