Unable to process the bulk import

Description:

This article helps to trouble shooting issue when the bulk process data does not complete the upload.

Issue: 

Bulk Import Data is not working. After selecting the Upload button, it does not complete the upload.

Cause: 

Modification of bulk import template caused an issue while uploading the file from the bulk process data. 

Resolution:

• XLS Template for Bulk Upload of Cloud ITSM Entities file contains an additional sheet (EX: sheet1) which caused an issue

• Remove the additional sheets in the template if any.
• Do not modify (Adding the sheets) the template to process the data successfully.

 


Keywords: Bulk Process; bulk upload