Automation Workflows

Automation Workflow is a visual representation of the algorithm that determines how a Business Process is executed from end to end in an organization. The workflows are used to automate business processes that may connect to multiple system endpoints. Luma Automation uses Business Process Model and Notation (BPMN), the global standard for process modeling. With BPMN, you can build, design, and automate your most complex business processes using an easy-to-adopt visual modeling language.

An Automation Workflow has the following elements:

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Integration Apps

Integration Apps represent the target systems in a workflow process. The Apps in Serviceaide Automation are used to define the connection and operations to be executed on the third-party system. A workflow process may contain multiple operations added in the sequence of the task execution. Serviceaide Automation supports REST Apps (configured in the Serviceaide Automation portal) and Mule Apps (designed in Anypoint studio).

For more information, refer to Integration Apps in Luma Automation.

Workflow definition

A Workflow definition is the visual representation of the business process. A process designer uses the Workflow Designer workspace to configure and organize one or more connectors into a logical sequence. A process definition consists of the Start of workflow, Connectors linked in sequence, workflow paths, and End of workflow.

For more information on designing workflow, refer to Create and Manage Custom Automation Workflows.

Workflow Execution

Workflow execution is a single, runtime instance of the workflow definition. When a Workflow is executed, the system creates an execution record for the workflow and captures the workflow trigger request and corresponding execution details. Luma Automation provides a visual representation of the execution that helps you monitor the status and path taken during execution.

For more information, refer to Execution History.