Out-of-the-box Skills for Freshservice


This article lists out the number of out-of-the-box skills for Freshservice which the administrator can import into their BotLuma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.


SkillsDescriptionPermissionTop  Phrases to Trigger the Skill
1Create a ticketTo create a new ticketSelf service userCreate a new ticket in Freshservice,
Create a new Freshservice incident.
2View a ticketTo view a ticket with a ticket IDSelf service userView a ticket in Freshservice,
Show the ticket 5 from Freshservice.
3View list of ticketsTo view different categories of ticketsAnalystShow me the list of Freshservice tickets,
Could you show me the list of tickets from Freshservice?,
List of Freshservice tickets please.
4View open tickets  To view the tickets which are openAnalystShow me the open tickets from Freshservice,
I would like to see the open tickets from Freshservice. 
5View spam tickets To view the tickets which are marked as spamAnalyst Show me the spam tickets from Freshservice,
I would like to see the spam tickets from Freshservice. 
6View deleted ticketsTo view the deleted tickets Analyst Show me the deleted tickets from Freshservice,
I would like to see the deleted tickets from Freshservice. 
7Change the priority of the ticket To change the priority of a ticket Self service user Change priority of a Freshservice ticket 5,
I would like to change the priority of a Freshservice ticket. 
8Delete a ticket  To delete a particular ticketAdministrator I would like to delete a ticket in Freshservice,
Delete ticket 10 from Freshservice.
9Add a note to a ticket  To add a worklog to a particular ticket AnalystAdd a note to a Freshservice ticket,
Add worklog to Freshservice ticket 2. 
10Create a change request  To create a change requestSelf service user Create Change Request in Freshservice,
I would like to create a new change request in Freshservice. 
11View a change request  To view a change request by its ID Self service userView the change request 7,
I would like to view a change request.
12View list of change request To view different categories of change requestsAnalyst  View list of change requests.
13View all change request To view All the change requests  Analyst  View all change requests from Freshservice.
14View open change request  To view the change requests which are openAnalyst I would like to view the change requests which are open,
View open change requests. 
15View deleted change requestTo view the deleted change requests  Analyst I would like to view the change requests which are deleted,
View deleted change requests.
16Update a change request To update a change request  Analyst Update the change request in Freshservice,
Need to update the change request 7 in Freshservice.
17Change the priority of the change request To change the priority of a change request Self service user Change the priority of the change request 7,
I would like to change the priority of a change request.
18Change the impact of the change request  To change the impact of a change requestSelf service user Change the impact of the change request 7,
I would like to change the impact of a change request 
19Change the status of the change request To change the status of a change request Analyst  Change the status of the change request 7,
I would like to change the status of a change request
20Delete a change request  To delete a particular change requestAdministrator I would like to delete a change request in Freshservice,
Delete the change request 10 from Freshservice 
21Add a note to a change request To add a worklog to a particular change request AnalystAdd a note to change request in Freshservice,
Add a worklog to the change request 2 in Freshservice.
22Create a problem request  To create a problem requestSelf service user Create Problem Request in Freshservice,
I would like to create a new problem request in Freshservice.
23View a problem request  To view a problem request by its IDSelf service userView the problem request 7,
I would like to view a problem request 
24Update a problem request  To update a problem request Analyst Update the problem request in Freshservice,
Need to update the problem request 7 in Freshservice.
25Change the priority of the problem request  To change the priority of a problem request Self service user Change the priority of the problem request 7,
I would like to change the priority of a problem request.
26Change the impact of the problem request To change the impact of a problem request  Self service user Change the impact of the problem request 7,
I would like to change the impact of a problem request.
27Change the status of the problem request  To change the status of a problem request AnalystChange the status of the problem request 7,
I would like to change the status of a problem request.
28Delete a problem request  To delete a particular problem requestAdministrator I would like to delete a problem request in Freshservice,
Delete the problem request 10 from Freshservice.
29Add a note to a problem request To add a worklog to a particular problem request Analyst Add a note to problem request in Freshservice,
Add a worklog to the problem request 2 in Freshservice.
30View list of problem requests To view different categories of problem requests Analyst View list of problem requests in Freshservice. 

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